Information Technology
The Information Technology department is the primary contact point for Walla Walla University students, faculty, and staff with computer-related inquiries and challenges. Our goal is to anticipate, diagnose, and resolve hardware or software computer problems, providing effective and efficient customer service.
A major component of the IT team is the Help Desk which provides technical resources and services to all students, faculty, and staff. Some of our primary responsibilities include the following areas:
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Help Desk
Your first point of contact for technical assistance.
Submit a ticket here: ITHelp.wallawalla.edu
(509) 527-2317
HelpDesk@wallawalla.edu
During regular business hours our Help Desk is available to assist Students with account and password questions as well as basic personal computer help and repair.
Visit the self-help portal for solutions to common problems or to submit a Help Desk ticket.
During regular business hours our Help Desk is available to assist Faculty and Staff with account and password questions, in-office and over-the-phone technical assistance and troubleshooting, as well as basic personal computer help and repair.
Visit the self-help portal for solutions to common problems or to submit a Help Desk ticket.
During regular business hours our Help Desk is available to assist with account and password questions.
If you contact us for assistance, please be prepared to verify your identity. Please also note that FERPA regulations require we work directly with the account holder.
NEED HELP?
If you need technical help, the best place to start is our Self-help Portal. You can search for resolutions to common problems and even submit and track Help Desk tickets.
COMPUTER LABS
Walla Walla University has six general-purpose computer labs located throughout campus. When not reserved, these labs can be utilized by students, faculty, staff and alumni.
Your information technology team
Administration of Information Technology Department and PeopleSoft - HR, Payroll & Financials Support
Zach too creates software on which the university runs. His projects have included the financial clearance system, student hiring system, and improved pages for Records and Student Financial Services.
Dave is primarily responsible for the smart classroom hardware and software as well as the Brightspace by D2L learning management system. He is also one of our campus' Brightspace administrators. Additionally, he is also our resident Macintosh expert.
Craig is our Microsoft systems expert. He is responsible for administering Active Directory, SharePoint, Windows desktops, and Windows servers.
Greg is our campus expert when it comes to UNIX and Linux architecture. He maintains the majority of our campuses back end academic systems and hardware, including our STEM lab.
Michael's responsibilities include several systems including myWWU, PeopleSoft, HighPoint and university web services.
Paul is in charge of all campus network, wireless and communication systems.
Matthew DeChance
ERP PeopleSoft Systems and Database Administrator
(509) 527-2587
matthew.dechance@wallawalla.edu
Matthew administers servers and databases which host PeopleSoft and related systems, and writes operational support integrations/automations.
Ethan is in charge of the department's student employee workforce and is responsible for overseeing all Help Desk operations.