Our counseling process

All Walla Walla University students have free access to highly qualified and caring therapists who will work with you to help establish and achieve goals. Counseling services include individual, couple and group counseling. We are able to offer a maximum of 10 sessions per year to students who use our center. If necessary, Counseling and Testing Center staff will refer you to Comprehensive Health, a local mental health agency that offers a range of services including respite care, support and psychotherapy groups, individual therapy, and medication management with psychiatric practitioners.

Choosing the right approach

As a Walla Walla University student, in addition to counseling you also have access to different appointment types including: a virtual walk-in, group coaching, and individual coaching. Learn about the options available to you.

1. Submit an application.

To schedule your first appointment with a therapist, fill out an application through the student portal. You will be prompted to complete an application and two surveys. 

Make an appointment

2. Set up an initial appointment.

Within two business days of submitting your application and completing the surveys, our office will reach out to set up an initial assessment appointment.

3. Attend your first online session.

Counseling sessions are scheduled for 50 minutes to fit in your class schedule. During this time your therapist will get to know you and work with you to define your goals for counseling. The pace of the session is set collaboratively between you and your therapist. The counseling conversation explores solutions and strategies for difficult problems and will be devoted to finding ways of achieving your goals. Most students are able to meet their goals in about seven sessions. 

Your appointment time is reserved for you. Should you need to cancel, we need advance notice of at least 24 hours. If you miss more than two sessions without notifying your therapist or the counseling office, you may lose the opportunity to continue counseling at the Counseling and Testing Center. Your therapist will go over this “no-show” policy during your first session.

If you need to cancel, email your therapist directly or email counseling@wallawalla.edu.

How much does counseling cost?

Counseling is free to all Walla Walla University students!

"Virtual walk-in" hours
See a therapist without a prior appointment through a consultation meeting.

11 a.m.–1 p.m.

(While school is in session)

Fact: It actually takes a great deal of emotional strength to confront problem areas, seek help, and take responsibility for your life.

Fact: While the usual rate for counseling per hour is about $125, the Counseling and Testing Center provides this service free of charge to the students of Walla Walla University.

Fact: There are laws that protect counseling and ensure that it is confidential. There are exceptions if you are threatening your own or another’s life. Your therapist is bound by law to break confidentiality for the sake of safety. There also are times when suspected child or elder abuse must be reported to the appropriate state authorities.

Ethics and confidentiality 


Counseling is confidential in accordance with state laws and ethical guidelines. All communication between a therapist and a client is considered confidential, except in the case of suspected child abuse or neglect, potential harm to oneself or to others, a court subpoena, or if your insurance company requests access to your records. Students may sign a release of information to release their records (with a 15-day notice), which can be done at the Counseling and Testing Center.

Counseling records are maintained in files separate from the student academic record and medical files and cannot be accessed by faculty, staff, administrators, parents or other students without the student's written permission. Students are encouraged to address any questions or concerns about confidentiality with their therapist during their first appointment. 
Meet our therapists and learn about their experience and education.


Ethics and professional standards

We are committed to treating everyone we meet with respect and compassion. 

The course of treatment you engage in will be the result of a collaborative process between you and your therapist. If you do not feel well matched with your therapist after your initial assessment appointment, please share your concerns with them in order to find an effective resolution. Your health and safety are protected from counselors who behave unprofessionally through the Washington State Counselor Crediting act. If you have concerns about your therapist, please contact the State of Washington Department of Health by phone at (206) 753-2147 or by mail at P.O. Box 47869, Olympia, WA. 

Referring a student for counseling (faculty and staff)

If you  would like to refer a student for counseling, we have therapists available for "virtual walk-in" consultations Monday-Thursday 11 a.m.–1 p.m. You may also direct students make an appointment. We will contact the student to set up an initial assessment appointment. 

If a student needs to speak with a therapist immediately, you may refer them to the Walla Walla County Crisis Response Unit by calling 509-524-2999. This line is staffed 24 hours a day, 7 days a week. If you believe a student may pose a direct threat to him/herself or another person you can share your concern by emailing the Behavioral Intervention Team at bit@wallawalla.edu. If the threat seems imminent call 911. Find more emergency resources.

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