Information Technology
The Information Technology department is the primary contact point for Walla Walla University faculty, staff, and students with computer-related requests and challenges. Our goal is to anticipate, diagnose, and resolve hardware or software computer problems, providing effective and efficient customer service.
The Computer Support team is responsible for maintaining computer hardware used by staff departments. Computer Support also includes the Help Desk which provides resources and services to all staff, faculty and students. Our primary responsibilities include the following areas:
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Quick help guides
WWU's Information Technology department offers a number of resources for students. During regular business hours our Help Desk is available to assist with account and password questions, personal computer help/repair, along with a myriad of other things.
How to:
WWU's Information Technology department offers a number of resources for faculty and staff. During regular business hours our Help Desk is available to assist with account and password questions, personal and office computer help/repair, along with a myriad of other things.
Printer toner and repair
Email setup:
Office—how to:
Voicemail—how to:
VPN—how to:
Help Desk
The Help Desk is your first point of contact for your computer support needs.
(509) 527-2317
support@wallawalla.edu
Your information technology team
Scott manages all Information Technology personnel. He works in conjunction with the various internal departments to establish and implement various systems and policies.
Brandon is responsible for the purchase and management of campus computer systems. He also maintains operational oversight of all Help Desk activities.
Dave is primarily responsible for the smart classroom hardware and software as well as the Desire2Learn (D2L) system. He is also one of our campuses Desire2Learn administrators. Additionally, he is also our resident Macintosh expert.
Duane is the accounting liaison to the IT team. His work consists primarily with the financial side of student information systems.
Eric's current responsibilities include managing the departmental budgets and overseeing campus projects. He is also responsible for server and group policy management.
Gary is in charge of the purchasing and support of all academic computers on the College Place, Portland, Missoula and Billings campuses. This includes both faculty workstations and computer labs.
Greg is our campus expert when it comes to UNIX and Linux architecture. He maintains the majority of our campuses back end academic systems and hardware.
Mark creates software on which the university runs. His projects have included many complex integrations between PeopleSoft and other campus systems such as D2L and the TimeClock system.
Michael's responsibilities include several systems including myWWU, PeopleSoft, HighPoint and university web services.
Nathan designs and implements web applications that integrate with other campus systems. He is the man behind the look and feel of our myWWU, Apply and Search pages.
Paul is in charge of all campus network, wireless and communication systems.
Zach too creates software on which the university runs. His projects have included the financial clearance system, student hiring system, and improved pages for Records and Student Financial Services.
Sam is in charge of the department's student employee workforce and is responsible for overseeing all Help Desk operations.
