The Information Technology department is the primary contact point for Walla Walla University faculty, staff, and students with computer-related requests and challenges. Our goal is to anticipate, diagnose, and resolve hardware or software computer problems, providing effective and efficient customer service.
The Computer Support team is responsible for maintaining computer hardware used by staff departments. Computer Support also includes the Help Desk which provides resources and services to all staff, faculty and students. Our primary responsibilities include the following areas:
Quick help guides
WWU's Information Technology department offers a number of resources for students. During regular business hours our Help Desk is available to assist with account and password questions, personal computer help/repair, along with a myriad of other things.
WWU's Information Technology department offers a number of resources for faculty and staff. During regular business hours our Help Desk is available to assist with account and password questions, personal and office computer help/repair, along with a myriad of other things.
Your information technology team
Brandon is responsible for the purchase and management of campus computer systems. He also maintains operational oversight of all Help Desk activities.
Dave is primarily responsible for the smart classroom hardware and software as well as the Desire2Learn (D2L) system. He is also one of our campuses Desire2Learn administrators. Additionally, he is also our resident Macintosh expert.
Eric's current responsibilities include managing the departmental budgets and overseeing campus projects. He is also responsible for server and group policy management.
Gary is in charge of the purchasing and support of all academic computers on the College Place, Portland, Missoula and Billings campuses. This includes both faculty workstations and computer labs.
Mark creates software on which the university runs. His projects have included many complex integrations between PeopleSoft and other campus systems such as D2L and the TimeClock system.
Michael's responsibilities include several systems including myWWU, PeopleSoft, HighPoint and university web services.
Paul is in charge of all campus network, wireless and communication systems.
Zach too creates software on which the university runs. His projects have included the financial clearance system, student hiring system, and improved pages for Records and Student Financial Services.