The Information Technology department is the primary contact point for Walla Walla University students, faculty, and staff with computer-related inquiries and challenges. Our goal is to anticipate, diagnose, and resolve hardware or software computer problems, providing effective and efficient customer service.
The Computer Support team is primarily responsible for maintaining campus computer hardware and software. Computer Support also includes the Help Desk which provides technical resources and services to all students, faculty, and staff. Our primary responsibilities include the following areas:
During regular business hours our Help Desk is available to assist Students with account and password questions as well as basic personal computer help and repair.
During regular business hours our Help Desk is available to assist Faculty and Staff with account and password questions, in-office and over-the-phone technical assistance and troubleshooting, as well as basic personal computer help and repair.
Your information technology team
ERP PeopleSoft Systems and Database Administrator
Alex administers servers and databases which host PeopleSoft and related systems, and writes operational support integrations/automations.
Brandon is responsible for the purchase and management of campus computer systems. He also maintains operational oversight of all Help Desk activities.
Dave is primarily responsible for the smart classroom hardware and software as well as the Desire2Learn (D2L) system. He is also one of our campuses Desire2Learn administrators. Additionally, he is also our resident Macintosh expert.
PeopleSoft Accounting, HR & Payroll Support Manager
Duane is the Accounting, HR, and Payroll liaison to the IT team. He works mainly with PeopleSoft HR, Accounting, and Payroll side of the Management Information System.
Eric's current responsibilities include managing the departmental budgets and overseeing campus projects. He is also responsible for server and group policy management.
Mark creates software on which the university runs. His projects have included many complex integrations between PeopleSoft and other campus systems such as D2L and the TimeClock system.
Michael's responsibilities include several systems including myWWU, PeopleSoft, HighPoint and university web services.
Paul is in charge of all campus network, wireless and communication systems.
Zach too creates software on which the university runs. His projects have included the financial clearance system, student hiring system, and improved pages for Records and Student Financial Services.