What you need to know

Frequently asked questions about WWU’s response to COVID-19

This FAQ document will be updated frequently. Please check back regularly for updated information and additional FAQs.


Students


Student life

What services are available this quarter?
Academic Advising
Academic advising is available. If you need assistance, contact your assigned academic advisor by email. For additional assistance, contact Herlinda Ruvalcaba, director of advising services, at herlinda.ruvalcaba@wallawalla.edu.

Academic Records
For information about adding or dropping a class, to request a credit overload, or with other questions about academic policies, contact Nancy Starr at Nancy.Starr@wallawalla.edu. The Academic Records office will accept an email from your adviser or instructor in lieu of a signature. If you need assistance, call Academic Records at (509) 527-2811 or visit the Academic Records web page.

Career and internship services
The career-services staff will review resumes and cover letters, provide mock interviews, and provide consultations about careers and majors. To schedule an appointment, email career@wallawalla.edu, call (509) 527-2664, or visit the Student Development Center web page at wallawalla.edu/sdc.

Internship services are available during regular office hours. If you need help searching for an internship, please complete the “Internship Interest Form” on the internship services web page. For an appointment by phone or video, send an email to Darel Harwell, assistant director for internships and experiential learning at darel.harwell@wallawalla.edu or to Heidi Roberts, peer tutoring coordinator, at HeidiM.Roberts@wallawalla.edu, or call (509) 527-2664.

Computer support
We’re dedicated to your success using technology. If you have trouble connecting to any of the technology tools available or if you do not have access to major online tools, such as the internet, email, D2L, etc., please contact the computer support help desk at support@wallawalla.edu or (509) 527-2317.

Training for online tools is also available. Many WWU faculty and staff are using a cloud-based collaboration tool for online classes called Microsoft Teams. Teams is a part of Office 365 and includes messaging, calling, video meetings, file sharing, and screen sharing. You can log into Teams within Office 365 using your WWU login. Tutorials for Teams and for other tools are available at wallawalla.edu/onlinetraining. There is also a Teams app that you can download to your smartphone. You will automatically be placed in a Team for each of your classes. If you have questions about Teams, please contact WWU Computer Support at support@wallawalla.edu or (509) 527-2317.

Counseling
If you are experiencing a life-threatening emergency or mental health crisis call 911 or go immediately to the nearest hospital emergency room. You can also call the national suicide hotline (800) 273-8255 for immediate support.

The WWU Counseling Center will offer Telehealth and online support that can be accessed in the following ways:
• If you are or have been a client in the WWU Counseling Center, email your therapist at their WWU email address to set up an online appointment.
• If you are a new client, go to the Counseling Center web page and click on “Schedule a Consultation.” Consultation times are currently Monday through Thursday, 1–3 p.m. and Tuesday and Thursday, 7–9 p.m.
• To participate in a peer-support community that is available 24 hours a day, download the “TalkCampus” app free with your WWU email.

If you have questions about these opportunities, send an email to counseling@wallawalla.edu or to Michelle Naden, director of the Counseling and Testing Center, at michelle.naden@wallawalla.edu.

Disability Support Services
Disability support is available during regular office hours. Phone or video meetings are available.For assistance or to schedule an appointment, contact Sue Huett, Disability Support Services coordinator, at sue.huett@wallawalla.edu.

Graduate studies
The Office of Graduate Studies is available to assist graduate students. Please contact April Duffy, administrative assistant to the associate vice president for graduate studies, at april.duffy@wallawalla.edu or (509) 527-2421.

Health clinic and wellness support
The Health Clinic is closed, but the nurse practitioner will continue providing services remotely if you are already in her care. For general information visit the university health clinic web page. For tips and resources on staying healthy mentally and physically, follow Student Wellness on Instagram at shw.wwu.

International student services
If you are an international student and you have questions or need assistance, please contact Dale Milam, director for Admissions, at dale.milam@wallawalla.edu or (509) 527-2608.

Libraries
• Reference & Research support. Students may connect with a librarian through email at Reference@wallawalla.edu or from our LibAnswers page. Chat reference assistance will be available during the day through the “Ask Us“ tab in the top right corner of the library home page.
• EBooks. All online resources in Research Central, including eBooks and encyclopedias are available to enrolled students. To view e-resources, login using your university username and password.
• Databases and online periodicals. Access full-text articles through the library databases as listed on the A-Z Databases page, including EBSCO and ProQuest databases. On the sidebar, look for database suggestions for particular subjects. Login using your university username and password.
• Interlibrary Loan. These services are currently very limited. While some online materials may be available, services for physical materials are not currently available. Request forms are available through the EBSCO databases and the library article request form.

If you need help accessing online materials or are struggling to connect to full-text (include citation) email Reference@wallawalla.edu. Keep up to date on our services by checking the Services and Updates web page for further information.

Mentoring
The mentoring program is operating remotely. Your mentor will initiate contact with you by phone, video chat, text, or other means to support you and provide the opportunity to discuss classes, assignments, and any challenges you face in your academic or personal life. Your mentor can also help connect you with university resources. If you need assistance, call the mentoring office at (509) 527-2715.

Testing
The Testing Center is closed until campus reopens. Pearson VUE testing has stopped testing worldwide until at least April 16. Information concerning the Major Field Test (MFT), which is required for some graduating seniors is pending and a remote option may be made available.

Spiritual and social activities
See entry below.

Student finances and student employment
If you need help with student finances or student employment call (509) 527-2815 or send an email to stufin@wallawalla.edu.

Tutoring
Free peer tutoring is available in nearly all subjects online through Microsoft Teams. All tutoring will be arranged by appointment. Visit the peer tutoring website for updated information and instructions on how to utilize tutoring or contact Heidi Roberts, peer tutoring coordinator, at heidim.roberts@wallawalla.edu or (509) 527-2664.

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Where can I learn about online spiritual and social activities?
Worship and spiritual care:
During online instruction the Chaplain’s Office is providing options for remote spiritual care, support, and worship. Find information on Instagram @wwuchaplainsoffice, through the chaplain’s weekly email, or contact a chaplain directly at chaplain@wallawalla.edu. Options include:

Wednesdays
• Mid-week worship, 6 p.m., Join the program live on Zoom.

Thursdays
• Connected Stories, 8 a.m.—Stories of returned student missionaries. Watch live on Instagram at @wwuchaplainsoffice.
• Crash Course Cooking Show, 3 p.m.—A cooking show with student chefs and recipes. Watch live on instagram at @wwuchaplainsoffice.

Fridays
• Vespers, 7 p.m.—A time of connection and worship with music and discussion featuring WWU students and your questions. Click here to register your name and email, and the Zoom link will be sent to your inbox.

Saturdays
• ReNew Sabbath School, 10 a.m.—Group Bible Study. Learn more on instagram at @renew_sab.
• Circle Church, 10:32 a.m.—Worship, wisdom, and familiar friends. Broadcasting on Instagram from Southern California. Watch live on the Circle Church page: @circle.church.
• University Church, 11:45 a.m.—Worship with the University Church. Watch the live broadcast.

Social and wellness activities:
ASWWU
• Collegian release each Thursday, 10 a.m. Find it online at aswwucollegian.com or on Instagram @aswwucollegian.
• ASWWU Outdoors is offering a variety of options to help you keep in touch with the great outdoors including their Trail Tales podcast, weekly outdoor tech tips, and an outdoor cooking show. Learn more on Instagram @ASWWUoutdoors.

Staying well
• AGA Wednesday Workouts—Tune in on Instagram @AGAWWU at 6 p.m. each Wednesday.
• Kat Anderson’s At Home Full-Body Circuit Workout on Instagram @katrynarose_.
• Crash Course Cooking: College Edition featuring WWU students hosted by the Chaplain’s Office on Instagram @wwuchaplainsoffice.

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Will CommUnity take place during the online portion of spring quarter?
No CommUnity gatherings are planned between now and April 27, 2020.

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Is the campus open for students, faculty, and staff to return?
As a responsible community partner, Walla Walla University takes seriously the Stay Home—Stay Healthy order announced by Washington state Governor Jay Inslee on Monday, March 23, 2020. To comply with that order, the university:
• Prohibits gatherings of any kind on our campuses.
• Asks people to practice “social distancing” (a minimum of six feet between people) on university property.
• Enforces a policy of access to campus buildings only for authorized personnel as identified to WWU Campus Security through university vice presidents and/or the Human Resources department.

The university strongly discourages any foot traffic on campus. Each person who comes to campus increases the risk of exposure to the new coronavirus for themselves and others. If you must retrieve something from your office, you must receive permission from your supervisor prior to coming to campus or your name must be on the approved employee list.

This helpful video from Kari Firestone, WWU professor of nursing and associate dean of the School of Nursing, helps explain why social distancing is so important. Students who leave the Walla Walla area should not return before face-to-face classes begin. Visit wallawalla.edu/Covid19 and this FAQ frequently for updates.

Though our physical campus spaces are closed, our service offices remain open to serve you. If you don’t know whom to call for help, simply contact us at (800) 541-8900 and we’ll guide you to the best resource.

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Can students, faculty, and staff access facilities in the Winter Educational Complex?
The Winter Educational Complex—home of the WWU gym, pool, fitness center, racquetball courts, and more—is currently closed.

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I’m a student. What if I don’t have internet access or a computer to use for online classes?
To effectively participate in online classes, students need a computer or mobile device with the ability to send and receive video and audio. Students will also need access to a reliable internet or data network connection. The technical requirements for basic class participation are relatively low, but a smart phone will not be sufficient to complete regularly assigned coursework. Most computers manufactured within the last three years should be sufficient to complete the majority of tasks, though some more hardware-intense software (typically used in science, technology, engineering, and mathematics classes) may have greater requirements.

Students who cannot access tools such as the internet, email, Microsoft Teams, or D2L should contact the help desk at the WWU Information Technology department at support@wallawalla.edu or (509) 527-2317.

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I’m having trouble using Microsoft Teams. Are there any training resources available?
Many WWU faculty and staff are using a cloud-based collaboration tool for online classes called Microsoft Teams. Teams is a part of Office 365 and includes messaging, calling, video meetings, file sharing, and screen sharing. You can access tutorials for Teams or other tools and start learning at wallawalla.edu/onlinetraining. You can log into Teams within Office 365 using your WWU login. You can also download the app for your smartphone. You will automatically be placed in a Team for each of your courses. If you have questions about Teams, please contact the WWU Information Technology department at support@wallawalla.edu or (509) 527-2317.

If you have questions about your classes, please contact your instructor. They welcome the opportunity to connect with you.

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How will the university notify me with updates?
Please check your Daily Announcement email and your general WWU email account regularly—daily at a minimum—for the latest information from the university.

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What services will be available during spring quarter?
While our physical campus spaces are closed, WWU service offices remain open to serve you. If you don’t know who to call for help, contact us at (800) 541-8900, and we’ll guide you to the best resource.

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What services will be provided at the cafeteria?
The cafeteria will operate on the following schedule through the resumption of face-to-face classes on April 27:
• Through March 19—Served take-out meals will be available for the general population.
• March 20—Served take-out meals and sack to-go meals for lunch only will be available only for WWU students with approved housing arrangements.
• March 23 through April 24, Monday through Friday, 11:30 a.m. to 1 p.m.—Lunch will be available only for WWU students with approved housing arrangements. These will be served meals as take-out only with a sack meal also available as a continental breakfast for the following day.

Students accessing these services must provide their student I.D. number and signature on the sign-In sheet in the cafeteria.

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Can I stay in my apartment in village housing?
You may leave your belongings in your apartment, but we strongly discourage you from staying. If you are staying during any portion of spring break or during the online portion of spring quarter you must complete the resident life form. Once that form is submitted, the Office of Residential Life will be in communication with you.

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Where should I send my packages and other mail?
If possible, please have packages and other mail sent to your home address. The residence halls will continue to accept packages and other mail, but you will not have access to these items until after face-to-face instruction resumes on April 27.

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Learning remotely

What services are available this quarter?
Academic Advising
Academic advising is available. If you need assistance, contact your assigned academic advisor by email. For additional assistance, contact Herlinda Ruvalcaba, director of advising services, at herlinda.ruvalcaba@wallawalla.edu.

Academic Records
For information about adding or dropping a class, to request a credit overload, or with other questions about academic policies, contact Nancy Starr at Nancy.Starr@wallawalla.edu. The Academic Records office will accept an email from your adviser or instructor in lieu of a signature. If you need assistance, call Academic Records at (509) 527-2811 or visit the Academic Records web page.

Career and internship services
The career-services staff will review resumes and cover letters, provide mock interviews, and provide consultations about careers and majors. To schedule an appointment, email career@wallawalla.edu, call (509) 527-2664, or visit the Student Development Center web page at wallawalla.edu/sdc.

Internship services are available during regular office hours. If you need help searching for an internship, please complete the “Internship Interest Form” on the internship services web page. For an appointment by phone or video, send an email to Darel Harwell, assistant director for internships and experiential learning at darel.harwell@wallawalla.edu or to Heidi Roberts, peer tutoring coordinator, at HeidiM.Roberts@wallawalla.edu, or call (509) 527-2664.

Computer support
We’re dedicated to your success using technology. If you have trouble connecting to any of the technology tools available or if you do not have access to major online tools, such as the internet, email, D2L, etc., please contact the computer support help desk at support@wallawalla.edu or (509) 527-2317.

Training for online tools is also available. Many WWU faculty and staff are using a cloud-based collaboration tool for online classes called Microsoft Teams. Teams is a part of Office 365 and includes messaging, calling, video meetings, file sharing, and screen sharing. You can log into Teams within Office 365 using your WWU login. Tutorials for Teams and for other tools are available at wallawalla.edu/onlinetraining. There is also a Teams app that you can download to your smartphone. You will automatically be placed in a Team for each of your classes. If you have questions about Teams, please contact WWU Computer Support at support@wallawalla.edu or (509) 527-2317.

Counseling
If you are experiencing a life-threatening emergency or mental health crisis call 911 or go immediately to the nearest hospital emergency room. You can also call the national suicide hotline (800) 273-8255 for immediate support.

The WWU Counseling Center will offer Telehealth and online support that can be accessed in the following ways:
• If you are or have been a client in the WWU Counseling Center, email your therapist at their WWU email address to set up an online appointment.
• If you are a new client, go to the Counseling Center web page and click on “Schedule a Consultation.” Consultation times are currently Monday through Thursday, 1–3 p.m. and Tuesday and Thursday, 7–9 p.m.
• To participate in a peer-support community that is available 24 hours a day, download the “TalkCampus” app free with your WWU email.

If you have questions about these opportunities, send an email to counseling@wallawalla.edu or to Michelle Naden, director of the Counseling and Testing Center, at michelle.naden@wallawalla.edu.

Disability Support Services
Disability support is available during regular office hours. Phone or video meetings are available.For assistance or to schedule an appointment, contact Sue Huett, Disability Support Services coordinator, at sue.huett@wallawalla.edu.

Graduate studies
The Office of Graduate Studies is available to assist graduate students. Please contact April Duffy, administrative assistant to the associate vice president for graduate studies, at april.duffy@wallawalla.edu or (509) 527-2421.

Health clinic and wellness support
The Health Clinic is closed, but the nurse practitioner will continue providing services remotely if you are already in her care. For general information visit the university health clinic web page. For tips and resources on staying healthy mentally and physically, follow Student Wellness on Instagram at shw.wwu.

International student services
If you are an international student and you have questions or need assistance, please contact Dale Milam, director for Admissions, at dale.milam@wallawalla.edu or (509) 527-2608.

Libraries
• Reference & Research support. Students may connect with a librarian through email at Reference@wallawalla.edu or from our LibAnswers page. Chat reference assistance will be available during the day through the “Ask Us“ tab in the top right corner of the library home page.
• EBooks. All online resources in Research Central, including eBooks and encyclopedias are available to enrolled students. To view e-resources, login using your university username and password.
• Databases and online periodicals. Access full-text articles through the library databases as listed on the A-Z Databases page, including EBSCO and ProQuest databases. On the sidebar, look for database suggestions for particular subjects. Login using your university username and password.
• Interlibrary Loan. These services are currently very limited. While some online materials may be available, services for physical materials are not currently available. Request forms are available through the EBSCO databases and the library article request form.

If you need help accessing online materials or are struggling to connect to full-text (include citation) email Reference@wallawalla.edu. Keep up to date on our services by checking the Services and Updates web page for further information.

Mentoring
The mentoring program is operating remotely. Your mentor will initiate contact with you by phone, video chat, text, or other means to support you and provide the opportunity to discuss classes, assignments, and any challenges you face in your academic or personal life. Your mentor can also help connect you with university resources. If you need assistance, call the mentoring office at (509) 527-2715.

Testing
The Testing Center is closed until campus reopens. Pearson VUE testing has stopped testing worldwide until at least April 16. Information concerning the Major Field Test (MFT), which is required for some graduating seniors is pending and a remote option may be made available.

Spiritual and social activities
See entry below.

Student finances and student employment
If you need help with student finances or student employment call (509) 527-2815 or send an email to stufin@wallawalla.edu.

Tutoring
Free peer tutoring is available in nearly all subjects online through Microsoft Teams. All tutoring will be arranged by appointment. Visit the peer tutoring website for updated information and instructions on how to utilize tutoring or contact Heidi Roberts, peer tutoring coordinator, at heidim.roberts@wallawalla.edu or (509) 527-2664.

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I’m a student. What if I don’t have internet access or a computer to use for online classes?
To effectively participate in online classes students need a computer or mobile device with the ability to send and receive video and audio. Students will also need access to a reliable internet or data network connection. The technical requirements for basic class participation are relatively low, but a smart phone will not be sufficient to complete regularly assigned coursework. Most computers manufactured within the last three years should be sufficient to complete the majority of tasks, though some more hardware-intense software (typically used in science, technology, engineering, and mathematics classes) may have greater requirements.

Students who cannot access tools such as the internet, email, Microsoft Teams, or D2L should contact the help desk at the WWU Information Technology department at support@wallawalla.edu or (509) 527-2317.

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I’m having trouble using Microsoft Teams. Are there any training resources available?
Many WWU faculty and staff are using a cloud-based collaboration tool for online classes called Microsoft Teams. Teams is a part of Office 365 and includes messaging, calling, video meetings, file sharing, and screen sharing. You can access tutorials for Teams or other tools and start learning at wallawalla.edu/onlinetraining. You can log into Teams within Office 365 using your WWU login. You can also download the app for your smartphone. You will automatically be placed in a Team for each of your courses. If you have questions about Teams, please contact the WWU Information Technology department at support@wallawalla.edu or (509) 527-2317.

If you have questions about your classes, please contact your instructor. They welcome the opportunity to connect with you.

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How should I get my books for spring quarter?
Textbooks and materials for spring quarter are largely available now from the University Bookstore, and more will become available during spring break as rental books are returned. You can pick up your books now, or order online at store.wallawalla.edu and have them shipped to you. Web orders can be charged to your WWU account, and ground shipping is free.

Three ways to get your books for spring quarter:

  1. The University Bookstore has many of the required books for spring quarter already in stock. You can pick up your books before you leave campus.
  2. Go to mywwu.wallawalla.edu. Navigate to your spring quarter class list then look at the book requirements. There are links on this page that will lead you to a location where you can purchase your books.
  3. If you already know what books you need you can go directly to store.wallawalla.edu and order your books shipped to your residence while off campus. Shipping will be free.

Rental textbooks can be shipped back to the store with a prepaid UPS return label from the bookstore website: https://tinyurl.com/rjp2xmv. You will need your rental order number, which can be found in your confirmation email or rental reminder email. The label can only be printed once, so ship all books together. Books must be received by March 31, 2020.

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I have courses that are paramount for an in-person format. How will these be conducted?
We are doing everything we can to move all class formats to an online structure, but will be working with each academic department and faculty member to work through the details of what this will look like for individual classes. Teachers will be in communication with their students about these plans.

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Can I gain access to my on-campus senior project during the campus closure?
Some students may need access to senior/research projects in academic departments during the closure. They may contact the department chair or dean to request an academic exception for building access.

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Will computer support be available during spring quarter?
Please e-mail your computer-related questions to support@wallawalla.edu. This is the best method for getting computer support.

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I attend classes on the Billings or Missoula campus. What do I need to know?
Walla Walla University will deliver classes remotely for the first four weeks of spring quarter starting Monday, March 30, 2020. University officials will continue to monitor the situation and plan to reconvene face-to-face classes on Monday, April 27, 2020. Faculty will communicate with you about how remote learning will occur.

Site coordinators on the Missoula and Billings campuses will work directly with faculty on their campus to navigate any issues that arise for their students. Please direct your questions to either Laurelle C. Warner or Pam Bing-Perry depending on which campus you study on.

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Student finances and employment

Are WWU student employees eligible for unemployment benefits if they are not able to work remotely during online classes?
You may qualify for unemployment benefits if you were working in Washington state and can no longer work because of COVID-19. Visit the Washington State Employment Security Department web page and search for “School Closures.”

If you worked for WWU on any campus, the Human Resources department suggests you apply for unemployment benefits through the state your home campus is located in to see if you qualify.

The state of Washington has requested that employees who qualify for unemployment benefits under the state’s emergency guidelines, such as students and part-time employees, wait to apply for benefits until the state’s system is updated in mid-April. If you have questions, please contact the WWU Payroll office at payroll@wallawalla.edu.

If you are employed with a Washington State Work Study off-campus job and your employer is not able to pay you due to a COVID-19-related closure, WWU is working with the state of Washington to replace your wages with a grant. WWU’s Student Employment Office will contact you to give you specific details once approval is received from the state. If you have questions about Washington State Work Study, please contact the Student Financial Services office at StudentFinancialServices@wallawalla.edu.

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How does having online classes affect tuition, housing, and meal costs for spring quarter?
While tuition will be unaffected, housing and meal plans will be adjusted to reflect the time spent on campus. Check back for more details.

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I worked on campus before the break, can I continue to work?
Please check with your supervisor regarding special permission to work during online instruction based on university operational needs.

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Can student employees use sick time for spring quarter?
Students may use sick time for any time they are scheduled to work. Based on spring quarter class schedules, students will need to establish a new work schedule with their supervisor at the beginning of spring quarter.

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Faculty and staff

What services are available this quarter?
Academic Advising
Academic advising is available. If you need assistance, contact your assigned academic advisor by email. For additional assistance, contact Herlinda Ruvalcaba, director of advising services, at herlinda.ruvalcaba@wallawalla.edu.

Academic Records
For information about adding or dropping a class, to request a credit overload, or with other questions about academic policies, contact Nancy Starr at Nancy.Starr@wallawalla.edu. The Academic Records office will accept an email from your adviser or instructor in lieu of a signature. If you need assistance, call Academic Records at (509) 527-2811 or visit the Academic Records web page.

Career and internship services
The career-services staff will review resumes and cover letters, provide mock interviews, and provide consultations about careers and majors. To schedule an appointment, email career@wallawalla.edu, call (509) 527-2664, or visit the Student Development Center web page at wallawalla.edu/sdc.

Internship services are available during regular office hours. If you need help searching for an internship, please complete the “Internship Interest Form” on the internship services web page. For an appointment by phone or video, send an email to Darel Harwell, assistant director for internships and experiential learning at darel.harwell@wallawalla.edu or to Heidi Roberts, peer tutoring coordinator, at HeidiM.Roberts@wallawalla.edu, or call (509) 527-2664.

Computer support
We’re dedicated to your success using technology. If you have trouble connecting to any of the technology tools available or if you do not have access to major online tools, such as the internet, email, D2L, etc., please contact the computer support help desk at support@wallawalla.edu or (509) 527-2317.

Training for online tools is also available. Many WWU faculty and staff are using a cloud-based collaboration tool for online classes called Microsoft Teams. Teams is a part of Office 365 and includes messaging, calling, video meetings, file sharing, and screen sharing. You can log into Teams within Office 365 using your WWU login. Tutorials for Teams and for other tools are available at wallawalla.edu/onlinetraining. There is also a Teams app that you can download to your smartphone. You will automatically be placed in a Team for each of your classes. If you have questions about Teams, please contact WWU Computer Support at support@wallawalla.edu or (509) 527-2317.

Counseling
If you are experiencing a life-threatening emergency or mental health crisis call 911 or go immediately to the nearest hospital emergency room. You can also call the national suicide hotline (800) 273-8255 for immediate support.

The WWU Counseling Center will offer Telehealth and online support that can be accessed in the following ways:
• If you are or have been a client in the WWU Counseling Center, email your therapist at their WWU email address to set up an online appointment.
• If you are a new client, go to the Counseling Center web page and click on “Schedule a Consultation.” Consultation times are currently Monday through Thursday, 1–3 p.m. and Tuesday and Thursday, 7–9 p.m.
• To participate in a peer-support community that is available 24 hours a day, download the “TalkCampus” app free with your WWU email.

If you have questions about these opportunities, send an email to counseling@wallawalla.edu or to Michelle Naden, director of the Counseling and Testing Center, at michelle.naden@wallawalla.edu.

Disability Support Services
Disability support is available during regular office hours. Phone or video meetings are available.For assistance or to schedule an appointment, contact Sue Huett, Disability Support Services coordinator, at sue.huett@wallawalla.edu.

Graduate studies
The Office of Graduate Studies is available to assist graduate students. Please contact April Duffy, administrative assistant to the associate vice president for graduate studies, at april.duffy@wallawalla.edu or (509) 527-2421.

Health clinic and wellness support
The Health Clinic is closed, but the nurse practitioner will continue providing services remotely if you are already in her care. For general information visit the university health clinic web page. For tips and resources on staying healthy mentally and physically, follow Student Wellness on Instagram at shw.wwu.

International student services
If you are an international student and you have questions or need assistance, please contact Dale Milam, director for Admissions, at dale.milam@wallawalla.edu or (509) 527-2608.

Libraries
• Reference & Research support. Students may connect with a librarian through email at Reference@wallawalla.edu or from our LibAnswers page. Chat reference assistance will be available during the day through the “Ask Us“ tab in the top right corner of the library home page.
• EBooks. All online resources in Research Central, including eBooks and encyclopedias are available to enrolled students. To view e-resources, login using your university username and password.
• Databases and online periodicals. Access full-text articles through the library databases as listed on the A-Z Databases page, including EBSCO and ProQuest databases. On the sidebar, look for database suggestions for particular subjects. Login using your university username and password.
• Interlibrary Loan. These services are currently very limited. While some online materials may be available, services for physical materials are not currently available. Request forms are available through the EBSCO databases and the library article request form.

If you need help accessing online materials or are struggling to connect to full-text (include citation) email Reference@wallawalla.edu. Keep up to date on our services by checking the Services and Updates web page for further information.

Mentoring
The mentoring program is operating remotely. Your mentor will initiate contact with you by phone, video chat, text, or other means to support you and provide the opportunity to discuss classes, assignments, and any challenges you face in your academic or personal life. Your mentor can also help connect you with university resources. If you need assistance, call the mentoring office at (509) 527-2715.

Testing
The Testing Center is closed until campus reopens. Pearson VUE testing has stopped testing worldwide until at least April 16. Information concerning the Major Field Test (MFT), which is required for some graduating seniors is pending and a remote option may be made available.

Spiritual and social activities
See entry below.

Student finances and student employment
If you need help with student finances or student employment call (509) 527-2815 or send an email to stufin@wallawalla.edu.

Tutoring
Free peer tutoring is available in nearly all subjects online through Microsoft Teams. All tutoring will be arranged by appointment. Visit the peer tutoring website for updated information and instructions on how to utilize tutoring or contact Heidi Roberts, peer tutoring coordinator, at heidim.roberts@wallawalla.edu or (509) 527-2664.

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Where can I learn about online spiritual and social activities?
Worship and spiritual care:
During online instruction the Chaplain’s Office is providing options for remote spiritual care, support, and worship. Find information on Instagram @wwuchaplainsoffice, through the chaplain’s weekly email, or contact a chaplain directly at chaplain@wallawalla.edu. Options include:

Wednesdays
• Mid-week worship, 6 p.m., Join the program live on Zoom.

Thursdays
• Connected Stories, 8 a.m.—Stories of returned student missionaries. Watch live on Instagram at @wwuchaplainsoffice.
• Crash Course Cooking Show, 3 p.m.—A cooking show with student chefs and recipes. Watch live on instagram at @wwuchaplainsoffice.

Fridays
• Vespers, 7 p.m.—A time of connection and worship with music and discussion featuring WWU students and your questions. Click here to register your name and email, and the Zoom link will be sent to your inbox.

Saturdays
• ReNew Sabbath School, 10 a.m.—Group Bible Study. Learn more on instagram at @renew_sab.
• Circle Church, 10:32 a.m.—Worship, wisdom, and familiar friends. Broadcasting on Instagram from Southern California. Watch live on the Circle Church page: @circle.church.
• University Church, 11:45 a.m.—Worship with the University Church. Watch the live broadcast.

Social and wellness activities:
ASWWU
• Collegian release each Thursday, 10 a.m. Find it online at aswwucollegian.com or on Instagram @aswwucollegian.
• ASWWU Outdoors is offering a variety of options to help you keep in touch with the great outdoors including their Trail Tales podcast, weekly outdoor tech tips, and an outdoor cooking show. Learn more on Instagram @ASWWUoutdoors.

Staying well
• AGA Wednesday Workouts—Tune in on Instagram @AGAWWU at 6 p.m. each Wednesday.
• Kat Anderson’s At Home Full-Body Circuit Workout on Instagram @katrynarose_.
• Crash Course Cooking: College Edition featuring WWU students hosted by the Chaplain’s Office on Instagram @wwuchaplainsoffice.

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What should WWU employees do if they or a family member have received a diagnosis of COVID-19 or have presumed or known exposure to the new coronavirus?
Please send an email to your supervisor and to Erika Sanderson, WWU director of Human Resources, to notify them.

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What is the status of Kidnastics, swim lessons, and community pool access?
All Kidnastics and swim lessons are canceled for spring quarter. Community access to all fitness facilities in the Winter Educational Complex, including the pool, is also closed. Please contact the Health and Physical Education department at (509) 527-2325 and leave a voicemail message or send an email to nicole.bryan@wallawalla.edu to request more information.

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Questions

Where do I call if I have questions?

Housing
Foreman/Conard: (509) 527-2531
Sittner/Meske: (509) 527-2111
Village Housing: (509) 527-2109


Academic Records
(509) 527-2811


Student Financial Services
(509) 527-2815


Academics
Send e-mail to Volker Henning, vice president for academic administration, at volker.henning@wallawalla.edu.
For immediate details regarding your specific major and academic plan, contact your faculty advisor and/or department chair.

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Have another question?

We have a team on standby, ready to answer your questions. Click the “Ask a Question” button below to submit your query.

If you are the parent of a current student and would like to speak to someone at the university, please contact Claudia Santellano, director for alumni and parent relations, during normal business hours at (509) 527-2644 or (800) 541-8900.

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