What you need to know

Frequently asked questions about the WWU response to COVID-19

(Updated June 22, 2020)

This FAQ document will be updated frequently. Please check back regularly for updated information and additional FAQs.


Students


Student life

Will classes be back on campus for fall quarter?
Walla Walla University will resume face-to-face instruction for fall quarter 2020. (See adjusted schedule below.) A WWU taskforce is meeting weekly to work through the details of those arrangements and to develop a plan toward that goal. The plan is expected to include necessary added practices and procedures to ensure that the resumption of classroom instruction is smooth and that our commitment to the optimal health and safety of our university community is evident. The taskforce will monitor the Washington state phases of opening as well as local circumstances to guide their work on plans for returning to campus. Taskforce subcommittees on WWU campuses in Portland, Oregon, and Billings and Missoula, Montana, are also considering their state and local circumstances. For more information, read WWU President John McVay’s announcement about fall quarter and a subsequent announcement about the modified schedule for fall quarter. (Dates for fall quarter are also noted below.)

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What are the dates for the modified fall quarter schedule?
Sept. 4—Students on the College Place campus will be invited to move into residence halls
Sept. 8—JumpStart begins
Sept. 14—Classes begin on the College Place campus
Sept. 21—Master of social work classes begin on College Place, Billings, and Missoula campuses
Sept. 28—Classes begin on the Portland campus
Nov. 22–24—Fall quarter final exams for College Place, Billings, and Missoula campuses
Nov. 24—Fall quarter ends for College Place, Billings, and Missoula campuses
Dec. 7–9—Fall quarter final exams for Portland campus
Jan. 4—Winter quarter begins

Campus in College Place, Washington
Classes on the WWU campus in College Place will begin on Monday, Sept. 14, two weeks earlier than normal. Final exams for the quarter will take place Sunday, Nov. 22, through Tuesday, Nov. 24. The quarter will conclude on Nov. 24, two days before Thanksgiving day. Students in the new WWU doctor of social work program, who do much of their work online, will follow this schedule as well.

Students on the WWU College Place campus will be invited to move into residence halls in phases starting Friday, Sept. 4. JumpStart, the new student orientation on the College Place campus, will begin Tuesday, Sept. 8.

Campus in Portland, Oregon
Classes on the WWU Portland campus will begin Monday, Sept. 28, and will continue through Tuesday, Nov. 24. Portland campus students will finish the remainder of the quarter online, concluding with online final exams Dec. 7 to 9.

Master of social work programs
Classes for master of social work programs on the WWU campuses in College Place and Billings and Missoula, Montana, will begin Monday, Sept. 21, one week earlier than normal, and will conclude Nov. 24.

Winter quarter start date
For all campuses, WWU expects winter quarter to begin as currently scheduled on Monday, Jan. 4, 2021.

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What do I do if I have plans that will prevent me from being back on campus on the new start date?
In order to give students the full advantage for successful completion of fall quarter 2020, it is our hope that they can return to campus:
• No later than Sept. 7, 2020, for first-time freshmen.
• No later than Sept. 13, 2020, for all other undergraduate students on the College Place campus.
If you are unable to be in attendance by the date listed above and are planning to attend fall quarter, please complete the Fall 2020 Late Start Petition form so we can explore options for your return to campus. Each request will be reviewed on an individual basis.

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Where can I find a recording of the 2020 online commencement program?
You can watch the online commencement program at wallawalla.edu/grad. On this page you can also download a copy of the commencement program; see a statistical summary of the class of 2020; watch a video tribute to the class from faculty, staff, family, and friends; and much more.

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Will hooding ceremonies for graduate students take place?
In-person hooding ceremonies for graduate students are planned as follows:
Missoula campus (social work)—Sunday, Aug. 9, 2020, 2 p.m.
Billings campus (social work)—Sunday, Aug. 16, 2020, 2 p.m.
College Place campus (all graduate students)—Sunday, Aug. 30, 2020, 2 p.m.

All in-person hooding ceremonies planned for August are contingent upon individual state protocols and recommendations for large gatherings and/or escalating COVID-19 activity in the specific community where the service will be held.

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Can I obtain academic regalia?
Academic regalia and graduation mementos can be ordered for rent or purchase at herffjones.com/college/WWU. Order delivery times will vary by region. All graduates should have received a cap, tassel, and commemorative stole mailed to them from the university. Additionally, some students will receive cords, a diversity stole, and/or a student missionary medallion. Hooding ceremonies for graduate students are planned for August; graduate students will need a robe, cap, and hood for their hooding ceremony.

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How will I retrieve my belongings from the residence halls or village housing?
Foreman/Conard/Sittner/Meske: 
Walla Walla County has been approved for phase 2 of Washington State’s Safe Start reopening plan, and we are moving forward to create a socially distanced and scheduled approach for residents of the residence halls to complete moving out of their rooms. This will be by invitation and appointment only. Each resident can sign up for a four-hour move-out time slot through the WWU scheduling module, Bookings. This will aid in maximizing the number of people that can be in the residence halls and keep social distancing in place. To choose a time slot, each resident should visit the Foreman/Conard Bookings page or the Sittner/Meske Bookings page

Overview
All individuals entering the residence halls are expected to be in good health and take necessary precautions to limit the spread of COVID-19. Masks must be worn for the duration of the move. Masks are not provided by the residence halls. All individuals must also maintain appropriate social distancing. Thermometers may be used by residence hall staff to verify that temperatures of residents are not elevated during the move-out process. Residents can only bring one guest to accompany them into their residence hall.

Appointment times are four hours long and run Sunday through Friday. To respect Sabbath hours, moving out will not be permitted from sundown Friday through sundown Saturday. If you would like to move out Saturday night, your move-out time will be reduced to two hours, and you will need to make special arrangements via email at Foreman@wallawalla.edu or Sittner@wallawalla.edu.

Unless you have made prior arrangements with the dean, all residents should be moved out before July 15. 

Arrival
Please call the Foreman front desk at (509) 527-2531 when you arrive to be admitted entrance to the residence hall and your room. Sittner is closed and can only be entered after informing the dean on duty via the Foreman front desk. 

Check-out expectations
Once you have removed all your belongings from your room, you will need to clean your room and check out using a contactless process in order to avoid a fine of $150 for improper checkout. Cleaning kits and hand trucks are available.

Storage
Storage is available for refrigerators, microwaves, and carpets or large rugs.

Walla Walla University and the residence halls are currently closed. If you have extenuating circumstances that require an overnight stay, a request must be placed with the residence hall dean on duty by sending an email to Foreman@wallawalla.edu or Sittner@wallawalla.edu. Please note that we cannot guarantee accommodations. 

We are grateful for your consideration. Our goal is to provide the healthiest and safest environment for all residents, staff, and community members.

Foreman Hall and Conard Hall:
• Foreman@wallawalla.edu
• (509) 527-2531 (Ask to speak to the dean on duty.)
Sittner Hall and Meske Hall:
• Sittner@wallawalla.edu
• (509) 527-2111 (Ask to speak to the dean on duty.)

Hansen Hall (Portland campus):  The School of Nursing campus in Portland, Oregon, is adhering to the Oregon state Stay Home, Save Lives order and the Washington state Stay Home, Stay Healthy order. This means you should not return to the Portland campus to retrieve your items at this time. Once the orders are lifted for educational activities, we will review national and regional guidelines and WWU standards for safety and will provide updates about retrieving your belongings. If you left something that needs to be retrieved right away, please call the Hansen Hall dean on duty at (509) 257-2178. The dean will arrange to mail small items to you. Prescription items cannot be mailed.

Village Housing: The current Washington state Stay Home, Stay Healthy order considers residential moves acceptable as long as proper social distancing is followed. Based on this information, the WWU Office of Residential Life will continue their policies as usual for an end-of-year move-out timeline. This includes submitting a minimum 30-day move-out notice and vacating the premises within 24 hours following the last day of spring quarter finals. To review policies, please see the Village Housing Handbook. The Moving Out section begins on page 24. Please review your options below:

  • When I can I return to campus (Village Housing)?
    If you are currently residing off campus, you may return within 48 hours preceding your move-out date. If you wish to resume living on campus before the Stay Home, Stay Healthy order is lifted, please send a request to village@wallawalla.edu for review.
  • Residents who have gone home but who haven’t moved out (Village Housing):
    You must vacate the property by June 11, 2020, to not incur additional rent expense. Please submit a move-out notice by completing the Move-Out Form. The Office of Residential Life must have confirmation that you have vacated the property by leaving a key in the mail slot at the Village Housing office front door, or if you have a key code lock, by emailing the Village Housing office at village@wallawalla.edu. If you have any garage door openers, they must also be turned to the Village Housing office. If we have not heard that you have vacated the property by June 11, 2020, rent charges will resume in full. As soon as possible you will be issued a 10-day comply order, a vacate order, or a termination of tenancy.
  • If you will no longer be enrolled at WWU or are not planning to remain in housing for summer (Village Housing):
    You must vacate the property by June 11, 2020, to not incur additional rent expense. Be sure to submit a move-out notice by completing the Move-Out Form. The Office of Residential Life must have confirmation that you have vacated the property by leaving a key in the mail slot at the Village Housing office front door, or if you have a key code lock, by emailing the Village Housing office at village@wallawalla.edu. If you have any garage door openers, they must also be turned to the Village Housing office. If we have not heard that you have vacated the property by June 11, 2020, rent charges will resume in full. As soon as possible you will be issued a 10-day comply order, a vacate order, or a termination of tenancy.
  • If you are planning to participate in the Summer Rent Program (Village Housing):
    Submit the Summer Rent Application by completing the Summer Rent Application by May 31, 2020. Criteria must be met by June 11, 2020, in order to remain in housing. If you have not met the criteria to remain in housing, rent charges will resume in full. As soon as possible you will be issued a 10-day comply order, a vacate order, or a termination of tenancy.
  • If you are planning to participate in the Summer Hold Program (holding and not residing in your housing unit through the summer and returning to the same unit for the fall quarter) (Village Housing):
    Submit the Summer Hold Application by completing the Summer Hold Application by May 31, 2020. Criteria must be met by June 11, 2020 in order to remain in housing. If you have not met the criteria to participate in the summer hold program, rent charges will resume in full. As soon as possible you will be issued a 10-day comply order, a vacate order, or a termination of tenancy.
  • New Village Housing applications:
    Housing is not available and will not be offered for summer session. Fall housing applications will be accepted May 24–27. Please see the Village Housing web page for further details.

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When can I return to the residence halls on the College Place campus or the Portland campus?
You will need to receive permission to return to your residence hall. The fall 2020 residence hall application is available online at abode.wallawalla.edu. The village housing waitlist will open on May 24. For more information, contact Kristen Taylor, director of Residential Life and Housing, at kristen.taylor@wallawalla.edu.

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How do I request to return to campus prior to fall quarter?
Complete this form to request a return to campus for any reason prior to moving in for fall quarter. Students enrolled in summer school on the Portland nursing campus do not need to complete this form.

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Is help available for students who remain living in a residence hall or in village housing if they are sick, self-isolating, or in quarantine?
A Care Team is ready to assist students who remain living in WWU housing in the event of illness, self-isolation, or potential COVID-19 quarantine. Assistance may include food delivery as well as virtual opportunities for basic medical consultation, mental health care or support, or spiritual care. Care Team representatives will be in direct contact with students currently living in WWU housing with information on how to get help. To learn more about the Care Team or to notify a Care Team representative of a student in need, please send an email to student.wellness@wallawalla.edu.

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Will there be student mission opportunities for the 2020–21 year?
We plan to offer student mission opportunities for the 2020–21 academic year and are actively monitoring safety recommendations from the Centers for Disease Control and Prevention (CDC) and State Department. The WWU Student Missions office is also in ongoing consultation with the General Conference of Seventh-day Adventists and the North American Division of Seventh-day Adventists.

We will adjust student missions plans as necessary to prioritize the safety of our students and the safety of our host locations. Alternate service opportunities will be offered to students who aren’t able to serve in their preferred locations due to COVID-19. Students who need to delay their mission service due to public health considerations can use their funds for WWU-sponsored mission experiences for the duration of their time at WWU.

Updates will be available on the Student Missions page on the WWU web site, and questions can be emailed to student.missions@wallawalla.edu.

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Is the cafeteria currently open? Will cafeteria services be available when the stay-at-home order is lifted?
The cafeteria will be closed until fall quarter. Students currently living in the residence halls can charge meals using their I.D. card at The Express grill, which is open from 11 a.m. to 1 p.m., Sunday through Friday. If you have questions about meal arrangements, please contact the Office of Student Life at (509) 527-2511.

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Is the campus open for students, faculty, and staff to return?
As a responsible community partner, Walla Walla University takes seriously the Washington state Stay Home, Stay Healthy order. To comply with that order, the university:
• Prohibits gatherings of any kind on our campuses.
• Asks people to practice “social distancing” (a minimum of six feet between people) on university property.
• Enforces a policy of access to campus buildings only for authorized personnel as identified to WWU Campus Security through university vice presidents and/or the Human Resources department.

The university strongly discourages any foot traffic on campus. Each person who comes to campus increases the risk of exposure to the new coronavirus for themselves and others. If you must retrieve something from your office, you must receive permission from your supervisor prior to coming to campus or your name must be on the approved employee list.

Students who leave the Walla Walla area should not return before face-to-face classes begin. Visit wallawalla.edu/coronavirus and this FAQ frequently for updates.

Though our physical campus spaces are closed, our service offices remain open to serve you. If you don’t know whom to call for help, simply contact us at (800) 541-8900 and we’ll guide you to the best resource.

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Can students, faculty, and staff access facilities in the Winter Educational Complex?
The Winter Educational Complex—home of the WWU gym, pool, fitness center, racquetball courts, and more—is currently closed.

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How will the university notify me with updates?
Please check your Daily Announcement email and your general WWU email account regularly—daily at a minimum—for the latest information from the university.

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Where should I send my packages and other mail?
If possible, please have packages and other mail sent to your home address. The residence halls will continue to accept packages and other mail, but you will not have access to these items. If you have questions, please contact Kristen Taylor, director of Residential Life and Housing, at kristen.taylor@wallawalla.edu.

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Where can I learn about online spiritual and social activities?
Worship and spiritual care:
During online instruction the Chaplain’s Office is providing options for remote spiritual care, support, and worship. Find information at wallawalla.edu/virtual-connections, on Instagram @wwuchaplainsoffice, through the chaplain’s weekly email, or by contacting a chaplain directly at chaplain@wallawalla.edu. Options include:

Wednesdays
• Mid-week worship, 6 p.m., Join the program live on Zoom.

Thursdays
• Connected Stories, 8 a.m.—Stories of returned student missionaries. Watch live on Instagram at @wwuchaplainsoffice.
• Crash Course Cooking Show, 3 p.m.—A cooking show with student chefs and recipes. Watch live on instagram at @wwuchaplainsoffice.

Fridays
• Vespers, 7 p.m.—A time of connection and worship with music and discussion featuring WWU students and your questions. Click here to register your name and email, and the Zoom link will be sent to your inbox.

Saturdays
• ReNew Sabbath School, 10 a.m.—Group Bible Study. Learn more on instagram at @renew_sab.
• Circle Church, 10:32 a.m.—Worship, wisdom, and familiar friends. Broadcasting on Instagram from Southern California. Watch live on the Circle Church page: @circle.church.
• University Church, 11:45 a.m.—Worship with the University Church. Watch the live broadcast.

Social and wellness activities:
ASWWU
• Collegian release each Thursday, 10 a.m. Find it online at aswwucollegian.com or on Instagram @aswwucollegian.
• ASWWU Outdoors is offering a variety of options to help you keep in touch with the great outdoors including their Trail Tales podcast, weekly outdoor tech tips, and an outdoor cooking show. Learn more on Instagram @ASWWUoutdoors.

Staying well
• AGA Wednesday Workouts—Tune in on Instagram @AGAWWU at 6 p.m. each Wednesday.
• Crash Course Cooking: College Edition featuring WWU students hosted by the Chaplain’s Office on Instagram @wwuchaplainsoffice.

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What services are available this quarter?
While our physical campus spaces are closed, WWU service offices remain open to serve you. If you don’t know who to call for help, contact us at (800) 541-8900, and we’ll guide you to the best resource. Some of the most frequently requested services are listed below.
Academic Advising
Academic advising is available. If you need assistance, contact your assigned academic advisor by email. For additional assistance, contact Herlinda Ruvalcaba, director of advising services, at herlinda.ruvalcaba@wallawalla.edu.

Academic Records
For information about adding or dropping a class, to request a credit overload, or with other questions about academic policies, contact Nancy Starr at Nancy.Starr@wallawalla.edu. The Academic Records office will accept an email from your adviser or instructor in lieu of a signature. If you need assistance, call Academic Records at (509) 527-2811 or visit the Academic Records web page.

Bookstore
Books and supplies can be ordered through the WWU Bookstore website at wallawalla.bncollege.com. UPS domestic ground shipping is free.

Rental books can be returned to the Bookstore via UPS. Prepaid return shipping labels can be generated at the Bookstore website at wallawalla.bncollege.com by scrolling down and clicking the Textbook Rental Returns banner. You will need your email address and rental order number, which can be found in your email order confirmation or rental reminder email.

If you have questions about textbooks or supplies, or other questions related to the WWU Bookstore, please contact Matt Heinrich at matt.heinrich@wallawalla.edu.

Career and internship services
The career-services staff will review resumes and cover letters, provide mock interviews, and provide consultations about careers and majors. To schedule an appointment, email career@wallawalla.edu, call (509) 527-2664, or visit the Student Development Center web page at wallawalla.edu/sdc.

Internship services are available during regular office hours. If you need help searching for an internship, please complete the “Internship Interest Form” on the internship services web page. For an appointment by phone or video, send an email to Darel Harwell, assistant director for internships and experiential learning at darel.harwell@wallawalla.edu or to Heidi Roberts, peer tutoring coordinator, at HeidiM.Roberts@wallawalla.edu, or call (509) 527-2664.

Computer support
We’re dedicated to your success using technology. If you have trouble connecting to any of the technology tools available or if you do not have access to major online tools, such as the internet, email, D2L, etc., please contact the computer support help desk at support@wallawalla.edu or (509) 527-2317.

Training for online tools is also available. Many WWU faculty and staff are using a cloud-based collaboration tool for online classes called Microsoft Teams. Teams is a part of Office 365 and includes messaging, calling, video meetings, file sharing, and screen sharing. You can log into Teams within Office 365 using your WWU login. Tutorials for Teams and for other tools are available at wallawalla.edu/onlinetraining. There is also a Teams app that you can download to your smartphone. You will automatically be placed in a Team for each of your classes. If you have questions about Teams, please contact WWU Computer Support at support@wallawalla.edu or (509) 527-2317.

Counseling
If you are experiencing a life-threatening emergency or mental health crisis call 911 or go immediately to the nearest hospital emergency room. You can also call the national suicide hotline (800) 273-8255 for immediate support.

The WWU Counseling Center will offer Telehealth and online support that can be accessed in the following ways:
• If you are or have been a client in the WWU Counseling Center, email your therapist at their WWU email address to set up an online appointment.
• If you are a new client, go to the Counseling Center web page and click on “Schedule a Consultation.” Consultation times are currently Monday through Thursday, 1–3 p.m. and Tuesday and Thursday, 7–9 p.m.
• To participate in a peer-support community that is available 24 hours a day, download the “TalkCampus” app free with your WWU email.

If you have questions about these opportunities, send an email to counseling@wallawalla.edu or to Michelle Naden, director of the Counseling and Testing Center, at michelle.naden@wallawalla.edu.

Disability Support Services
Disability support is available during regular office hours. Phone or video meetings are available.For assistance or to schedule an appointment, contact Sue Huett, Disability Support Services coordinator, at sue.huett@wallawalla.edu.

Graduate studies
The Office of Graduate Studies is available to assist graduate students. Please contact April Duffy, administrative assistant to the associate vice president for graduate studies, at april.duffy@wallawalla.edu or (509) 527-2421.

Health clinic and wellness support
The Health Clinic is closed, but the nurse practitioner will continue providing services remotely if you are already in her care. For general information visit the university health clinic web page. For tips and resources on staying healthy mentally and physically, follow Student Wellness on Instagram at shw.wwu.

International student services
If you are an international student and you have questions or need assistance, please contact Dale Milam, director for Admissions, at dale.milam@wallawalla.edu or (509) 527-2608.

Libraries
• Reference & Research support. Students may connect with a librarian through email at Reference@wallawalla.edu or from our LibAnswers page. Chat reference assistance will be available during the day through the “Ask Us“ tab in the top right corner of the library home page.
• EBooks. All online resources in Research Central, including eBooks and encyclopedias are available to enrolled students. To view e-resources, login using your university username and password.
• Databases and online periodicals. Access full-text articles through the library databases as listed on the A-Z Databases page, including EBSCO and ProQuest databases. On the sidebar, look for database suggestions for particular subjects. Login using your university username and password.
• Interlibrary Loan. These services are currently very limited. While some online materials may be available, services for physical materials are not currently available. Request forms are available through the EBSCO databases and the library article request form.

If you need help accessing online materials or are struggling to connect to full-text (include citation) email Reference@wallawalla.edu. Keep up to date on our services by checking the Services and Updates web page for further information.

Mentoring
The mentoring program is operating remotely. Your mentor will initiate contact with you by phone, video chat, text, or other means to support you and provide the opportunity to discuss classes, assignments, and any challenges you face in your academic or personal life. Your mentor can also help connect you with university resources. If you need assistance, call the mentoring office at (509) 527-2715.

Testing
The Testing Center is closed until campus reopens. For updates about tests administered by Pearson VUE, please check their website at pearsonvue.com. For updates about the CLEP test, please visit clep.collegeboard.org. Information concerning the Major Field Test (MFT), which is required for some graduating seniors, is pending. A remote option may be made available. If you have questions, please contact Michelle Naden, director of the Counseling and Testing Center, at michelle.naden@wallawalla.edu. ​​​​

Spiritual and social activities
See entry above.

Student finances and student employment
If you need help with student finances or student employment call (509) 527-2815 or send an email to stufin@wallawalla.edu.

Tutoring
Free peer tutoring is available in nearly all subjects online through Microsoft Teams. All tutoring will be arranged by appointment. Visit the peer tutoring website for updated information and instructions on how to utilize tutoring or contact Heidi Roberts, peer tutoring coordinator, at heidim.roberts@wallawalla.edu or (509) 527-2664.

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Learning remotely

Will classes be back on campus for fall quarter?
Walla Walla University will resume face-to-face instruction for fall quarter 2020. (See adjusted schedule below.) A WWU taskforce is meeting weekly to work through the details of those arrangements and to develop a plan toward that goal. The plan is expected to include necessary added practices and procedures to ensure that the resumption of classroom instruction is smooth and that our commitment to the optimal health and safety of our university community is evident. The taskforce will monitor the Washington state phases of opening as well as local circumstances to guide their work on plans for returning to campus. Taskforce subcommittees on WWU campuses in Portland, Oregon, and Billings and Missoula, Montana, are also considering their state and local circumstances. For more information, read WWU President John McVay’s announcement about fall quarter and a subsequent announcement about the modified schedule for fall quarter. (Dates for fall quarter are also noted below.)

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What are the dates for the modified fall quarter schedule?
Sept. 4—Students on the College Place campus will be invited to move into residence halls
Sept. 8—JumpStart begins
Sept. 14—Classes begin on the College Place campus
Sept. 21—Master of social work classes begin on College Place, Billings, and Missoula campuses
Sept. 28—Classes begin on the Portland campus
Nov. 22–24—Fall quarter final exams for College Place, Billings, and Missoula campuses
Nov. 24—Fall quarter ends for College Place, Billings, and Missoula campuses
Dec. 7–9—Fall quarter final exams for Portland campus
Jan. 4—Winter quarter begins

Campus in College Place, Washington
Classes on the WWU campus in College Place will begin on Monday, Sept. 14, two weeks earlier than normal. Final exams for the quarter will take place Sunday, Nov. 22, through Tuesday, Nov. 24. The quarter will conclude on Nov. 24, two days before Thanksgiving day. Students in the new WWU doctor of social work program, who do much of their work online, will follow this schedule as well.

Students on the WWU College Place campus will be invited to move into residence halls in phases starting Friday, Sept. 4. JumpStart, the new student orientation on the College Place campus, will begin Tuesday, Sept. 8.

Campus in Portland, Oregon
Classes on the WWU Portland campus will begin Monday, Sept. 28, and will continue through Tuesday, Nov. 24. Portland campus students will finish the remainder of the quarter online, concluding with online final exams Dec. 7 to 9.

Master of social work programs
Classes for master of social work programs on the WWU campuses in College Place and Billings and Missoula, Montana, will begin Monday, Sept. 21, one week earlier than normal, and will conclude Nov. 24.

Winter quarter start date
For all campuses, WWU expects winter quarter to begin as currently scheduled on Monday, Jan. 4, 2021.

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What do I do if I have plans that will prevent me from being back on campus on the new start date?
In order to give students the full advantage for successful completion of fall quarter 2020, it is our hope that they can return to campus:
• No later than Sept. 7, 2020, for first-time freshmen.
• No later than Sept. 13, 2020, for all other undergraduate students on the College Place campus.
If you are unable to be in attendance by the date listed above and are planning to attend fall quarter, please complete the Fall 2020 Late Start Petition form so we can explore options for your return to campus. Each request will be reviewed on an individual basis.

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Where can I find a recording of the 2020 online commencement program?
You can watch the online commencement program at wallawalla.edu/grad. On this page you can also download a copy of the commencement program; see a statistical summary of the class of 2020; watch a video tribute to the class from faculty, staff, family, and friends; and much more.

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Will hooding ceremonies for graduate students take place?
In-person hooding ceremonies for graduate students are planned as follows:
Missoula campus (MSW only)—Sunday, Aug. 9, 2020, 2 p.m.
Billings campus (MSW only)—Sunday, Aug. 16, 2020, 2 p.m.
College Place campus (all graduate students)—Sunday, Aug. 30, 2020, 2 p.m.

All in-person hooding ceremonies planned for August are contingent upon individual state protocols and recommendations for large gatherings and/or escalating COVID-19 activity in the specific community where the service will be held.

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Can I obtain academic regalia?
Academic regalia and graduation mementos can be ordered for rent or purchase at herffjones.com/college/WWU. Order delivery times will vary by region. All graduates should have received a cap, tassel, and commemorative stole mailed to them from the university. Additionally, some students will receive cords, a diversity stole, and/or a student missionary medallion. Hooding ceremonies for graduate students are planned for August; graduate students will need a robe, cap, and hood for their hooding ceremony.

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Is the WWU Bookstore available for questions about textbooks or other supplies? How can I return rented textbooks?
Books and supplies can be ordered through the WWU Bookstore website at wallawalla.bncollege.com. UPS domestic ground shipping is free.

Rental books can be returned to the Bookstore via UPS. Prepaid return shipping labels can be generated at the Bookstore website at wallawalla.bncollege.com by scrolling down and clicking the Textbook Rental Returns banner. You will need your email address and rental order number, which can be found in your email order confirmation or rental reminder email.

If you have questions about textbooks or supplies, or other questions related to the WWU Bookstore, please contact Matt Heinrich at matt.heinrich@wallawalla.edu or (509) 527-2441.

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How do I order textbooks for summer session classes?
In order to ensure seamless course material delivery for students during summer session, the bookstore is temporarily moving to an online support model. Textbooks will be available only through the bookstore website and will not be available in the physical bookstore location. Books and supplies can be ordered through the WWU Bookstore website at wallawalla.bncollege.com. UPS domestic ground shipping is free.

While the shopping experience will remain the same for students, there will be changes to order fulfillment, returns, and in-store pickup processes. The bookstore will provide immediate access to course materials when a student selects the digital e-book option when it is available.

To reduce any inconvenience with COVID-19-related shipping delays, students are encouraged to place their orders early.

If you have questions, please contact the WWU bookstore manager, Matt Heinrich, at matt.heinrich@wallawalla.edu or (509) 527-2441.

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Are colleges and universities in Washington state affected by the order from Washington Governor Jay Inslee to close all K–12 schools in the state for the year?
While colleges and universities are not bound by Governor Inslee’s K–12 school-closure order, an earlier order issued on March 13 limits the size of gatherings to less than 250 people. The governor altered this order on March 23, banning public and private gatherings and multi-person activities for social, spiritual, and recreational purposes regardless of the number of people through April 6. On April 2, Inslee extended the ban to May 4, and on May 4 extended the ban to the end of May.

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How will I finish class-related projects?
The Office of Academic Administration may provide permission for a small number of students to return to campus to complete academic projects. To inquire about this possibility, please contact the vice president for Academic Administration at volker.henning@wallawalla.edu.

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How will classes be delivered this summer?
All classes based on the College Place campus will be offered online this summer. Activity at the Rosario Beach Marine Laboratory will be restricted to ongoing research. No classes will be offered on site at Rosario. All academic summer tours have been canceled for this summer.

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Will Adventist Colleges Abroad be operating during summer session?
Adventist Colleges Abroad has closed all summer study options. Watch for updates about plans for fall classes.

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What if I don’t have internet access or a computer to use for online classes?
To effectively participate in online classes, students need a computer or mobile device with the ability to send and receive video and audio. Students will also need access to a reliable internet or data network connection. The technical requirements for basic class participation are relatively low, but a smart phone will not be sufficient to complete regularly assigned coursework. Most computers manufactured within the last three years should be sufficient to complete the majority of tasks, though some more hardware-intense software (typically used in science, technology, engineering, and mathematics classes) may have greater requirements.

Students who cannot access tools such as the internet, email, Microsoft Teams, or D2L should contact the help desk at the WWU Information Technology department at support@wallawalla.edu or (509) 527-2317.

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I’m having trouble using Microsoft Teams. Are there any training resources available?
Many WWU faculty and staff are using a cloud-based collaboration tool for online classes called Microsoft Teams. Teams is a part of Office 365 and includes messaging, calling, video meetings, file sharing, and screen sharing. You can access tutorials for Teams or other tools and start learning at wallawalla.edu/onlinetraining. You can log into Teams within Office 365 using your WWU login. You can also download the app for your smartphone. You will automatically be placed in a Team for each of your courses. If you have questions about Teams, please contact the WWU Information Technology department at support@wallawalla.edu or (509) 527-2317.

If you have questions about your classes, please contact your instructor. They welcome the opportunity to connect with you.

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Will computer support be available during summer quarter?
Please e-mail your computer-related questions to support@wallawalla.edu. This is the best method for getting computer support.

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What services are available this quarter?
While our physical campus spaces are closed, WWU service offices remain open to serve you. If you don’t know who to call for help, contact us at (800) 541-8900, and we’ll guide you to the best resource. Some of the most frequently requested services are listed below.

Academic Advising
Academic advising is available. If you need assistance, contact your assigned academic advisor by email. For additional assistance, contact Herlinda Ruvalcaba, director of advising services, at herlinda.ruvalcaba@wallawalla.edu.

Academic Records
For information about adding or dropping a class, to request a credit overload, or with other questions about academic policies, contact Nancy Starr at Nancy.Starr@wallawalla.edu. The Academic Records office will accept an email from your adviser or instructor in lieu of a signature. If you need assistance, call Academic Records at (509) 527-2811 or visit the Academic Records web page.

Bookstore
Books and supplies can be ordered through the WWU Bookstore website at wallawalla.bncollege.com. UPS domestic ground shipping is free.

Rental books can be returned to the Bookstore via UPS. Prepaid return shipping labels can be generated at the Bookstore website at wallawalla.bncollege.com by scrolling down and clicking the Textbook Rental Returns banner. You will need your email address and rental order number, which can be found in your email order confirmation or rental reminder email.

If you have questions about textbooks or supplies, or other questions related to the WWU Bookstore, please contact Matt Heinrich at matt.heinrich@wallawalla.edu.

Career and internship services
The career-services staff will review resumes and cover letters, provide mock interviews, and provide consultations about careers and majors. To schedule an appointment, email career@wallawalla.edu, call (509) 527-2664, or visit the Student Development Center web page at wallawalla.edu/sdc.

Internship services are available during regular office hours. If you need help searching for an internship, please complete the “Internship Interest Form” on the internship services web page. For an appointment by phone or video, send an email to Darel Harwell, assistant director for internships and experiential learning at darel.harwell@wallawalla.edu or to Heidi Roberts, peer tutoring coordinator, at HeidiM.Roberts@wallawalla.edu, or call (509) 527-2664.

Computer support
We’re dedicated to your success using technology. If you have trouble connecting to any of the technology tools available or if you do not have access to major online tools, such as the internet, email, D2L, etc., please contact the computer support help desk at support@wallawalla.edu or (509) 527-2317.

Training for online tools is also available. Many WWU faculty and staff are using a cloud-based collaboration tool for online classes called Microsoft Teams. Teams is a part of Office 365 and includes messaging, calling, video meetings, file sharing, and screen sharing. You can log into Teams within Office 365 using your WWU login. Tutorials for Teams and for other tools are available at wallawalla.edu/onlinetraining. There is also a Teams app that you can download to your smartphone. You will automatically be placed in a Team for each of your classes. If you have questions about Teams, please contact WWU Computer Support at support@wallawalla.edu or (509) 527-2317.

Counseling
If you are experiencing a life-threatening emergency or mental health crisis call 911 or go immediately to the nearest hospital emergency room. You can also call the national suicide hotline (800) 273-8255 for immediate support.

The WWU Counseling Center will offer Telehealth and online support that can be accessed in the following ways:
• If you are or have been a client in the WWU Counseling Center, email your therapist at their WWU email address to set up an online appointment.
• If you are a new client, go to the Counseling Center web page and click on “Schedule a Consultation.” Consultation times are currently Monday through Thursday, 1–3 p.m. and Tuesday and Thursday, 7–9 p.m.
• To participate in a peer-support community that is available 24 hours a day, download the “TalkCampus” app free with your WWU email.

If you have questions about these opportunities, send an email to counseling@wallawalla.edu or to Michelle Naden, director of the Counseling and Testing Center, at michelle.naden@wallawalla.edu.

Disability Support Services
Disability support is available during regular office hours. Phone or video meetings are available.For assistance or to schedule an appointment, contact Sue Huett, Disability Support Services coordinator, at sue.huett@wallawalla.edu.

Graduate studies
The Office of Graduate Studies is available to assist graduate students. Please contact April Duffy, administrative assistant to the associate vice president for graduate studies, at april.duffy@wallawalla.edu or (509) 527-2421.

Health clinic and wellness support
The Health Clinic is closed, but the nurse practitioner will continue providing services remotely if you are already in her care. For general information visit the university health clinic web page. For tips and resources on staying healthy mentally and physically, follow Student Wellness on Instagram at shw.wwu.

International student services
If you are an international student and you have questions or need assistance, please contact Dale Milam, director for Admissions, at dale.milam@wallawalla.edu or (509) 527-2608.

Libraries
• Reference & Research support. Students may connect with a librarian through email at Reference@wallawalla.edu or from our LibAnswers page. Chat reference assistance will be available during the day through the “Ask Us“ tab in the top right corner of the library home page.
• EBooks. All online resources in Research Central, including eBooks and encyclopedias are available to enrolled students. To view e-resources, login using your university username and password.
• Databases and online periodicals. Access full-text articles through the library databases as listed on the A-Z Databases page, including EBSCO and ProQuest databases. On the sidebar, look for database suggestions for particular subjects. Login using your university username and password.
• Interlibrary Loan. These services are currently very limited. While some online materials may be available, services for physical materials are not currently available. Request forms are available through the EBSCO databases and the library article request form.

If you need help accessing online materials or are struggling to connect to full-text (include citation) email Reference@wallawalla.edu. Keep up to date on our services by checking the Services and Updates web page for further information.

Mentoring
The mentoring program is operating remotely. Your mentor will initiate contact with you by phone, video chat, text, or other means to support you and provide the opportunity to discuss classes, assignments, and any challenges you face in your academic or personal life. Your mentor can also help connect you with university resources. If you need assistance, call the mentoring office at (509) 527-2715.

Testing
The Testing Center is closed until campus reopens. For updates about tests administered by Pearson VUE, please check their website at pearsonvue.com. For updates about the CLEP test, please visit clep.collegeboard.org. Information concerning the Major Field Test (MFT), which is required for some graduating seniors, is pending. A remote option may be made available. If you have questions, please contact Michelle Naden, director of the Counseling and Testing Center, at michelle.naden@wallawalla.edu.

Spiritual and social activities
See entry below.

Student finances and student employment
If you need help with student finances or student employment call (509) 527-2815 or send an email to stufin@wallawalla.edu.

Tutoring
Free peer tutoring is available in nearly all subjects online through Microsoft Teams. All tutoring will be arranged by appointment. Visit the peer tutoring website for updated information and instructions on how to utilize tutoring or contact Heidi Roberts, peer tutoring coordinator, at heidim.roberts@wallawalla.edu or (509) 527-2664.

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Student finances and employment

Is WWU distributing any funds from the federal CARES Grant?
Walla Walla University has received over $718,000 in a federal CARES Grant to award to students who have been affected financially by the coronavirus pandemic. The first round of awarding to our highest need-based students has been completed. The applications are now open to the next group of need-based students who may be eligible for a federal CARES Grant.  

To be considered for this funding students must explain how they have been affected by the coronavirus pandemic and outline how they will use the funds. Funds can be used for food, housing, class materials, technology, health care, or child-care expenses. Payment of a school bill is not considered an allowed expense.

Only students who are U.S. citizens or permanent residents (green card holders) and have filed a FAFSA will be considered for the CARES Grant. Students who are not eligible to complete a FAFSA will be considered for a limited amount of emergency funds donated to WWU. If you previously applied and were denied, your application will be reviewed.

Please apply if you have eligible financial needs. Funds are awarded to eligible students in the order applications are received. Priority is given to students with the most need. Distribution of grants will end when the funds are depleted.

Learn more about how to apply for the federal CARES Grant at wallawalla.edu/CARES. This site also includes a link to the application form. If you have questions about how to apply or need assistance, please send an email to financial.aid@wallawalla.edu.

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When will financial aid appear on my statement?
Financial aid is processed after the 10th day of classes. For spring quarter, processing begins after Monday, April 13.  Financial aid will appear on your April 30 statement, which you should receive during the first week of May.

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How does having online classes affect tuition, housing, and meal costs for spring quarter?
Tuition:  Published tuition rates and the general fee will still apply as usual. WWU has invested in technologies that enable us to continue to offer access to experienced and committed faculty, meaningful engagement during learning, and the support services students need to succeed. We offer software tools, training resources, and individualized assistance for students, and we maintain a learning management platform designed to serve students efficiently.

Student Services:  Student success services remain open and accessible to students, including academic advisement, career testing and training, internship preparation and placement, personal counseling, disability support, tutoring, library access and research support, mentoring, testing, spiritual care and support, and social connections through ASWWU and some clubs.

Housing:  Room and board will only be charged as applicable. Students who do not live in university housing during spring quarter will not be charged housing fees, and students who do not need WWU cafeteria access will not be charged for meals.

Scholarships:  Awarded scholarships are unaffected. Though most students will pay less overall this quarter, WWU has not adjusted awarded scholarships.

Other financial aid:  Other financial aid may be adjusted. Because most students will pay less overall this quarter, and some may qualify for state or federal relief, some WWU financial aid distributions may be adjusted to reflect, as much as possible, each student’s personal situation.

COVID-19-related state and federal relief funds may be available for university students, including work study aid, unemployment coverage, and more.

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After all financial details are processed, what will happen if I end up with a credit on my spring quarter bill?
Excess funds may be used to reduce your student loans, carried forward to your next term, or payments may be refunded.

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What should I do if my parent or benefactor becomes unemployed or severely ill or our family circumstances change in the next few weeks?
Contact the Student Financial Services office at StudentFinancialServices@wallawalla.edu if you anticipate difficulty paying your student account. A financial counselor will work with you and provide options.

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I worked on campus before spring break, can I continue to work now?
Please check with your supervisor regarding special permission to work during online instruction based on university operational needs.

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Are WWU student employees eligible for unemployment benefits if they are not able to work remotely during online classes?
You may qualify for unemployment benefits if you were working in Washington state and can no longer work because of COVID-19. Visit the Washington State Employment Security Department web page and search for “School Closures.”

If you worked for WWU on any campus, the Human Resources department suggests you apply for unemployment benefits through the state your home campus is located in to see if you qualify.

The state of Washington has requested that employees who qualify for unemployment benefits under the state’s emergency guidelines, such as students and part-time employees, wait to apply for benefits until the state’s system is updated in mid-April. If you have questions, please contact the WWU Payroll office at payroll@wallawalla.edu.

If you are employed with a Washington State Work Study off-campus job and your employer is not able to pay you due to a COVID-19-related closure, WWU is working with the state of Washington to replace your wages with a grant. WWU’s Student Employment Office will contact you to give you specific details once approval is received from the state. If you have questions about Washington State Work Study, please contact the Student Financial Services office at StudentFinancialServices@wallawalla.edu.

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Can I use the sick time accrued from my WWU job for spring quarter?
Students may use sick time for any time they are scheduled to work. Based on spring quarter class schedules, students will need to establish a new work schedule with their supervisor at the beginning of spring quarter.

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Faculty and staff

Will classes be back on campus for fall quarter?
Walla Walla University will resume face-to-face instruction for fall quarter 2020. (See adjusted schedule below.) A WWU taskforce is meeting weekly to work through the details of those arrangements and to develop a plan toward that goal. The plan is expected to include necessary added practices and procedures to ensure that the resumption of classroom instruction is smooth and that our commitment to the optimal health and safety of our university community is evident. The taskforce will monitor the Washington state phases of opening as well as local circumstances to guide their work on plans for returning to campus. Taskforce subcommittees on WWU campuses in Portland, Oregon, and Billings and Missoula, Montana, are also considering their state and local circumstances. For more information, read WWU President John McVay’s announcement about fall quarter and a subsequent announcement about the modified schedule for fall quarter. (Dates for fall quarter are also noted below.)

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What are the dates for the modified fall quarter schedule?
Sept. 4—Students on the College Place campus will be invited to move into residence halls
Sept. 8—JumpStart begins
Sept. 14—Classes begin on the College Place campus
Sept. 21—Master of social work classes begin on College Place, Billings, and Missoula campuses
Sept. 28—Classes begin on the Portland campus
Nov. 22–24—Fall quarter final exams for College Place, Billings, and Missoula campuses
Nov. 24—Fall quarter ends for College Place, Billings, and Missoula campuses
Dec. 7–9—Fall quarter final exams for Portland campus
Jan. 4—Winter quarter begins

Campus in College Place, Washington
Classes on the WWU campus in College Place will begin on Monday, Sept. 14, two weeks earlier than normal. Final exams for the quarter will take place Sunday, Nov. 22, through Tuesday, Nov. 24. The quarter will conclude on Nov. 24, two days before Thanksgiving day. Students in the new WWU doctor of social work program, who do much of their work online, will follow this schedule as well.

Students on the WWU College Place campus will be invited to move into residence halls in phases starting Friday, Sept. 4. JumpStart, the new student orientation on the College Place campus, will begin Tuesday, Sept. 8.

Campus in Portland, Oregon
Classes on the WWU Portland campus will begin Monday, Sept. 28, and will continue through Tuesday, Nov. 24. Portland campus students will finish the remainder of the quarter online, concluding with online final exams Dec. 7 to 9.

Master of social work programs
Classes for master of social work programs on the WWU campuses in College Place and Billings and Missoula, Montana, will begin Monday, Sept. 21, one week earlier than normal, and will conclude Nov. 24.

Winter quarter start date
For all campuses, WWU expects winter quarter to begin as currently scheduled on Monday, Jan. 4, 2021.

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Where can I find a recording of the 2020 online commencement program?
You can watch the online commencement program at wallawalla.edu/grad. On this page you can also download a copy of the commencement program; see a statistical summary of the class of 2020; watch a video tribute to the class from faculty, staff, family, and friends; and much more.

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Will hooding ceremonies for graduate students take place?
In-person hooding ceremonies for graduate students are planned as follows:
Missoula campus (MSW only)—Sunday, Aug. 9, 2020, 2 p.m.
Billings campus (MSW only)—Sunday, Aug. 16, 2020, 2 p.m.
College Place campus (all graduate students)—Sunday, Aug. 30, 2020, 2 p.m.

All in-person hooding ceremonies planned for August are contingent upon individual state protocols and recommendations for large gatherings and/or escalating COVID-19 activity in the specific community where the service will be held.

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Can I obtain academic regalia?
Academic regalia and graduation mementos can be ordered for rent or purchase at herffjones.com/college/WWU. Order delivery times will vary by region. All graduates should have received a cap, tassel, and commemorative stole mailed to them from the university. Additionally, some students will receive cords, a diversity stole, and/or a student missionary medallion. Hooding ceremonies for graduate students are planned for August; graduate students will need a robe, cap, and hood for their hooding ceremony.

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What is the procedure for requesting approval for a student to work on campus?
Each department chair or director must request permission from the vice president of their area to hire students to work on campus. The vice president will need the following information:

  • The number of student employee positions needed for work on campus.
  • The rationale for why each student employee position is critical to the mission of WWU.
  • The rationale for why each student employee must work on campus rather than through a telework arrangement.
  • A description of the basic duties and possible risk factors related to the coronavirus/COVID-19 for each student employee position.
  • An explanation of work environment precautions that will protect student employees and faculty/staff.

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Are colleges and universities in Washington state affected by the order from Washington Governor Jay Inslee to close all K–12 schools in the state for the year?
While colleges and universities are not bound by Governor Inslee’s K–12 school-closure order, an earlier order issued on March 13 limits the size of gatherings to less than 250 people. The governor altered this order on March 23, banning public and private gatherings and multi-person activities for social, spiritual, and recreational purposes regardless of the number of people through April 6. On April 2, Inslee extended the ban to May 4, and on May 4 extended the ban to the end of May.

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How will students finish class-related projects?
The Office of Academic Administration may provide permission for a small number of students to return to campus to complete academic projects. To inquire about this possibility, please contact the vice president for Academic Administration at volker.henning@wallawalla.edu.

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How will classes be delivered this summer?
All classes based on the College Place campus will be offered online this summer. Activity at the Rosario Beach Marine Laboratory will be restricted to ongoing research. No classes will be offered on site at Rosario. All academic summer tours have been canceled for this summer.

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How do I order textbooks for summer session classes?
In order to ensure seamless course material delivery for students during summer session, the bookstore is temporarily moving to an online support model. Textbooks will be available only through the bookstore website and will not be available in the physical bookstore location. Books and supplies can be ordered through the WWU Bookstore website at wallawalla.bncollege.com. UPS domestic ground shipping is free for delivery to students.

While the shopping experience will remain the same for students, there will be changes to order fulfillment, returns, and in-store pickup processes. The bookstore will provide immediate access to course materials when a student selects the digital e-book option when it is available.

To reduce any inconvenience with COVID-19-related shipping delays, students are encouraged to place their orders early.

If you have questions, please contact the WWU bookstore manager, Matt Heinrich, at matt.heinrich@wallawalla.edu or (509) 527-2441.

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Will Adventist Colleges Abroad be operating during summer session?
Adventist Colleges Abroad has closed all summer study options. Watch for updates about plans for fall classes.

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Is help available for students who remain living in a residence hall or in village housing if they are sick, self-isolating, or in quarantine?
A Care Team is ready to assist students who remain living in WWU housing in the event of illness, self-isolation, or potential COVID-19 quarantine. Assistance may include food delivery as well as virtual opportunities for basic medical consultation, mental health care or support, or spiritual care. Care Team representatives will be in direct contact with students currently living in WWU housing with information on how to get help. To learn more about the Care Team or to notify a Care Team representative of a student in need, please send an email to student.wellness@wallawalla.edu.

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Will there be student mission opportunities during the 2020–21 school year?
We plan to offer student mission opportunities for the 2020–21 academic year and are actively monitoring safety recommendations from the Centers for Disease Control and Prevention (CDC) and State Department. The WWU Student Missions office is also in ongoing consultation with the General Conference of Seventh-day Adventists and the North American Division of Seventh-day Adventists.

We will adjust student missions plans as necessary to prioritize the safety of our students and the safety of our host locations. Alternate service opportunities will be offered to students who aren’t able to serve in their preferred locations due to COVID-19. Students who need to delay their mission service due to public health considerations can use their funds for WWU-sponsored mission experiences for the duration of their time at WWU.

Updates will be available on the Student Missions page on the WWU web site, and questions can be emailed to student.missions@wallawalla.edu.

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Is the cafeteria currently open? Will cafeteria services be available when the stay-at-home order is lifted?
The cafeteria will be closed until fall quarter. Students currently living in the residence halls can charge meals using their I.D. card at The Express grill, which is open from 11 a.m. to 1 p.m., Sunday through Friday. If you have questions about student meal arrangements, please contact the Office of Student Life at (509) 527-2511.

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Can students, faculty, and staff access facilities in the Winter Educational Complex?
The Winter Educational Complex—home of the WWU gym, pool, fitness center, racquetball courts, and more—is currently closed.

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What should WWU employees do if they or a family member have received a diagnosis of COVID-19 or have presumed or known exposure to the new coronavirus?
Please send an email to your supervisor and to Erika Sanderson, WWU director of Human Resources, to notify them.

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Is the campus open for students, faculty, and staff to return?
As a responsible community partner, Walla Walla University takes seriously the Washington state Stay Home, Stay Healthy order. To comply with that order, the university:
• Prohibits gatherings of any kind on our campuses.
• Asks people to practice “social distancing” (a minimum of six feet between people) on university property.
• Enforces a policy of access to campus buildings only for authorized personnel as identified to WWU Campus Security through university vice presidents and/or the Human Resources department.

The university strongly discourages any foot traffic on campus. Each person who comes to campus increases the risk of exposure to the new coronavirus for themselves and others. If you must retrieve something from your office, you must receive permission from your supervisor prior to coming to campus or your name must be on the approved employee list.

Students who leave the Walla Walla area should not return before face-to-face classes begin. Visit wallawalla.edu/Covid19 and this FAQ frequently for updates.

Though our physical campus spaces are closed, our service offices remain open to serve you. If you don’t know whom to call for help, simply contact us at (800) 541-8900 and we’ll guide you to the best resource.

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How will the university notify me with updates?
Please check your Daily Announcement email and your general WWU email account regularly—daily at a minimum—for the latest information from the university.

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What is the status of Kidnastics, swim lessons, and community pool access?
All Kidnastics and swim lessons are canceled for spring quarter. Community access to all fitness facilities in the Winter Educational Complex, including the pool, is also closed. Please contact the Health and Physical Education department at (509) 527-2325 and leave a voicemail message or send an email to nicole.bryan@wallawalla.edu to request more information.

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Where can I learn about online spiritual and social activities?
Worship and spiritual care:
During online instruction the Chaplain’s Office is providing options for remote spiritual care, support, and worship. Find information at wallawalla.edu/virtual-connections, on Instagram @wwuchaplainsoffice, through the chaplain’s weekly email, or by contacting a chaplain directly at chaplain@wallawalla.edu. Options include:

Wednesdays
• Mid-week worship, 6 p.m., Join the program live on Zoom.

Thursdays
• Connected Stories, 8 a.m.—Stories of returned student missionaries. Watch live on Instagram at @wwuchaplainsoffice.
• Crash Course Cooking Show, 3 p.m.—A cooking show with student chefs and recipes. Watch live on instagram at @wwuchaplainsoffice.

Fridays
• Vespers, 7 p.m.—A time of connection and worship with music and discussion featuring WWU students and your questions. Click here to register your name and email, and the Zoom link will be sent to your inbox.

Saturdays
• ReNew Sabbath School, 10 a.m.—Group Bible Study. Learn more on instagram at @renew_sab.
• Circle Church, 10:32 a.m.—Worship, wisdom, and familiar friends. Broadcasting on Instagram from Southern California. Watch live on the Circle Church page: @circle.church.
• University Church, 11:45 a.m.—Worship with the University Church. Watch the live broadcast.

Social and wellness activities:
ASWWU
• Collegian release each Thursday, 10 a.m. Find it online at aswwucollegian.com or on Instagram @aswwucollegian.
• ASWWU Outdoors is offering a variety of options to help you keep in touch with the great outdoors including their Trail Tales podcast, weekly outdoor tech tips, and an outdoor cooking show. Learn more on Instagram @ASWWUoutdoors.

Staying well
• AGA Wednesday Workouts—Tune in on Instagram @AGAWWU at 6 p.m. each Wednesday.
• Crash Course Cooking: College Edition featuring WWU students hosted by the Chaplain’s Office on Instagram @wwuchaplainsoffice.

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What services are available this quarter?
While our physical campus spaces are closed, WWU service offices remain open to serve you. If you don’t know who to call for help, contact us at (800) 541-8900, and we’ll guide you to the best resource. Some of the most frequently requested services are listed below.

Academic Advising
Academic advising is available. If you need assistance, contact your assigned academic advisor by email. For additional assistance, contact Herlinda Ruvalcaba, director of advising services, at herlinda.ruvalcaba@wallawalla.edu.

Academic Records
For information about adding or dropping a class, to request a credit overload, or with other questions about academic policies, contact Nancy Starr at Nancy.Starr@wallawalla.edu. The Academic Records office will accept an email from your adviser or instructor in lieu of a signature. If you need assistance, call Academic Records at (509) 527-2811 or visit the Academic Records web page.

Bookstore
Books and supplies can be ordered through the WWU Bookstore website at wallawalla.bncollege.com. UPS domestic ground shipping is free.

Rental books can be returned to the Bookstore via UPS. Prepaid return shipping labels can be generated at the Bookstore website at wallawalla.bncollege.com by scrolling down and clicking the Textbook Rental Returns banner. You will need your email address and rental order number, which can be found in your email order confirmation or rental reminder email.

If you have questions about textbooks or supplies, or other questions related to the WWU Bookstore, please contact Matt Heinrich at matt.heinrich@wallawalla.edu.

Career and internship services
The career-services staff will review resumes and cover letters, provide mock interviews, and provide consultations about careers and majors. To schedule an appointment, email career@wallawalla.edu, call (509) 527-2664, or visit the Student Development Center web page at wallawalla.edu/sdc.

Internship services are available during regular office hours. If you need help searching for an internship, please complete the “Internship Interest Form” on the internship services web page. For an appointment by phone or video, send an email to Darel Harwell, assistant director for internships and experiential learning at darel.harwell@wallawalla.edu or to Heidi Roberts, peer tutoring coordinator, at HeidiM.Roberts@wallawalla.edu, or call (509) 527-2664.

Computer support
We’re dedicated to your success using technology. If you have trouble connecting to any of the technology tools available or if you do not have access to major online tools, such as the internet, email, D2L, etc., please contact the computer support help desk at support@wallawalla.edu or (509) 527-2317.

Training for online tools is also available. Many WWU faculty and staff are using a cloud-based collaboration tool for online classes called Microsoft Teams. Teams is a part of Office 365 and includes messaging, calling, video meetings, file sharing, and screen sharing. You can log into Teams within Office 365 using your WWU login. Tutorials for Teams and for other tools are available at wallawalla.edu/onlinetraining. There is also a Teams app that you can download to your smartphone. You will automatically be placed in a Team for each of your classes. If you have questions about Teams, please contact WWU Computer Support at support@wallawalla.edu or (509) 527-2317.

Counseling
If you are experiencing a life-threatening emergency or mental health crisis call 911 or go immediately to the nearest hospital emergency room. You can also call the national suicide hotline (800) 273-8255 for immediate support.

The WWU Counseling Center will offer Telehealth and online support that can be accessed in the following ways:
• If you are or have been a client in the WWU Counseling Center, email your therapist at their WWU email address to set up an online appointment.
• If you are a new client, go to the Counseling Center web page and click on “Schedule a Consultation.” Consultation times are currently Monday through Thursday, 1–3 p.m. and Tuesday and Thursday, 7–9 p.m.
• To participate in a peer-support community that is available 24 hours a day, download the “TalkCampus” app free with your WWU email.

If you have questions about these opportunities, send an email to counseling@wallawalla.edu or to Michelle Naden, director of the Counseling and Testing Center, at michelle.naden@wallawalla.edu.

Disability Support Services
Disability support is available during regular office hours. Phone or video meetings are available.For assistance or to schedule an appointment, contact Sue Huett, Disability Support Services coordinator, at sue.huett@wallawalla.edu.

Graduate studies
The Office of Graduate Studies is available to assist graduate students. Please contact April Duffy, administrative assistant to the associate vice president for graduate studies, at april.duffy@wallawalla.edu or (509) 527-2421.

Health clinic and wellness support
The Health Clinic is closed, but the nurse practitioner will continue providing services remotely if you are already in her care. For general information visit the university health clinic web page. For tips and resources on staying healthy mentally and physically, follow Student Wellness on Instagram at shw.wwu.

International student services
If you are an international student and you have questions or need assistance, please contact Dale Milam, director for Admissions, at dale.milam@wallawalla.edu or (509) 527-2608.

Libraries
• Reference & Research support. Students may connect with a librarian through email at Reference@wallawalla.edu or from our LibAnswers page. Chat reference assistance will be available during the day through the “Ask Us“ tab in the top right corner of the library home page.
• EBooks. All online resources in Research Central, including eBooks and encyclopedias are available to enrolled students. To view e-resources, login using your university username and password.
• Databases and online periodicals. Access full-text articles through the library databases as listed on the A-Z Databases page, including EBSCO and ProQuest databases. On the sidebar, look for database suggestions for particular subjects. Login using your university username and password.
• Interlibrary Loan. These services are currently very limited. While some online materials may be available, services for physical materials are not currently available. Request forms are available through the EBSCO databases and the library article request form.

If you need help accessing online materials or are struggling to connect to full-text (include citation) email Reference@wallawalla.edu. Keep up to date on our services by checking the Services and Updates web page for further information.

Mentoring
The mentoring program is operating remotely. Your mentor will initiate contact with you by phone, video chat, text, or other means to support you and provide the opportunity to discuss classes, assignments, and any challenges you face in your academic or personal life. Your mentor can also help connect you with university resources. If you need assistance, call the mentoring office at (509) 527-2715.

Testing
The Testing Center is closed until campus reopens. For updates about tests administered by Pearson VUE, please check their website at pearsonvue.com. For updates about the CLEP test, please visit clep.collegeboard.org. Information concerning the Major Field Test (MFT), which is required for some graduating seniors, is pending. A remote option may be made available. If you have questions, please contact Michelle Naden, director of the Counseling and Testing Center, at michelle.naden@wallawalla.edu. ​​​​​

Spiritual and social activities
See entry above.

Student finances and student employment
If you need help with student finances or student employment call (509) 527-2815 or send an email to stufin@wallawalla.edu.

Tutoring
Free peer tutoring is available in nearly all subjects online through Microsoft Teams. All tutoring will be arranged by appointment. Visit the peer tutoring website for updated information and instructions on how to utilize tutoring or contact Heidi Roberts, peer tutoring coordinator, at heidim.roberts@wallawalla.edu or (509) 527-2664.

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Questions

Where do I call if I have questions?

Housing
Foreman/Conard: (509) 527-2531
Sittner/Meske: (509) 527-2111
Village Housing: (509) 527-2109


Academic Records
(509) 527-2811


Student Financial Services
(509) 527-2815


Academics
Send e-mail to Volker Henning, vice president for academic administration, at volker.henning@wallawalla.edu.
For immediate details regarding your specific major and academic plan, contact your faculty advisor and/or department chair.

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Have another question?

We have a team on standby, ready to answer your questions. Click the “Ask a Question” button below to submit your query.

If you are the parent of a current student and would like to speak to someone at the university, please contact Claudia Santellano, director for alumni and parent relations, during normal business hours at (509) 527-2644 or (800) 541-8900.

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