Walla Walla University and BankMobile FAQ - Disbursement Process
WWU has contracted with BankMobile to process disbursements from student accounts.
1. Who is BankMobile?
BankMobile is a financial services company that WWU has partnered with. BankMobile will process disbursements owed to you from WWU.
2. How do I choose my disbursement method?
You will be sent a personal code and instructions for choosing your disbursement method online.
3. How will I get my personal code?
Watch for a bright green envelope. You will receive your personal code in the mail at the school year address on file with WWU. This will be sent after you do your financial clearance. You will also receive an email with the personal code.
4. What are my options for receiving money?
- ELECTRONIC DEPOSIT TO ANOTHER ACCOUNT — Money is transferred to another account the same business day BankMobile receives funds from your school. Typically, it takes 1-2 business days for the receiving bank to credit the money to your account.
- ELECTRONIC DEPOSIT TO A BANKMOBILE VIBE ACCOUNT — If you open a BankMobile Vibe account (upon identity verification), money is deposited the same business day BankMobile receives funds from your school.
- PAPER CHECK DELIVERED BY USPS — A check is mailed the same business day BankMobile receives funds from your school, provided receipt is within daily cutoff times. Typically, it takes 5 – 7 business days for the check to arrive, depending on USPS First-Class® delivery timeframes.
5. What is Walla Walla University’s recommendation for how I receive my money?
Walla Walla University highly recommends that students choose either paper check or direct deposit to avoid incurring any fees.
If you set up a BankMobile Vibe account, you can use the ATM Locator to find ATMs in Walla Walla.
6. What kinds of money might I receive from WWU?
Examples might be disbursements if your financial aid exceeds your expenses, club officer reimbursements for purchases, withdrawal of funds from the student account, credit balances, etc.
7. How is my money delivered?
If you have credit on your student account, you may request some or all of this be disbursed to you. Under certain circumstances, WWU is required to issue your disbursement, even if you haven’t requested it. Your money will be delivered to you based on your choice, referenced in question #4.
8. Can I change my option for how I will receive the disbursement?
Yes. Log in to your BankMobile account and select “Refund Preferences” from the “Refund” menu option. Make your new selection and select “Update Preference” to complete the process. Your new selection will only impact future money you receive from WWU.
9. How will I know when my money has been sent?
BankMobile will send an email to the address you entered during setup. You can also view the status online at BankMobile.com or sign up to receive text messages sent directly to your cell phone.
10. What if I have additional questions?
Visit BankMobile.com or EasyHelp, the self-service FAQ database available online.
Customer Care hotline: 1-(877) 327-9515
Our institution's contract with BankMobile, a Division of Customer Bank can be viewed at www.vibeaccount.com/swc/doc/landing/meu1hq2kfto9kn3ey7k5
