Walla Walla University Student Consumer Complaint Process

Program Integrity Rule

Beginning July 1, 2011, the U.S. Department of Education regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act (HEA), as amended (the "Program Integrity Rule"), take effect. The Program Integrity Rule requires, among other things, that each college or university authorized to offer postsecondary education in one or more states ensure access to a complaint process that will permit student consumers to address the following:

1.      Alleged violations of state consumer protection laws that include but are not limited to fraud and false advertising

2.      Alleged violations of state laws or rules relating to the licensure of postsecondary institutions

3.      Complaints relating to the quality of education or other State or accreditation requirements

Walla Walla University is an institution authorized to provide postsecondary education in the states of Montana, Oregon and Washington, as well as distance learning options via online classes. We are committed to full compliance with the Program Integrity Rule, and provide the following confirmation to all current and prospective students:

The Northwest Commission on Colleges and Universities accredits Walla Walla University. You may review the university's accreditation documents at the NorthWest Comission on Colleges and Universities.
 

Complaint Process

Walla Walla University seeks to resolve all student concerns in a timely and effective manner. To that end, the following contact information and resources at Walla Walla University are available to current and prospective students for the resolving of complaints. Links are provided to the appropriate Walla Walla website for more information on contacts at the university.  

Academic Administration (academic programs, accreditation)
 509/527-2431
academic.administration@wallawalla.edu
 

Academic Records & Registrar (academic records)
509/527-2811
registrar@wallawalla.edu
 

Marketing and Enrollment Services (admissions eligibility, recruitment)
509/527-2327
info@wallawalla.edu 
apply.wallawalla.edu
 

Student Financial Services (student accounts, student employment, financial aid, loans, grants, scholarships)
509/527-2815
stufin@wallawalla.edu
sfs.wallawalla.edu
 

Student Life (student and campus life)
509/527-2511
student.life@wallawalla.edu
 

The university encourages students to work through internal university processes for resolution of complaints. If a student believes that the university's procedures have not adequately addressed concerns identified under the Program Integrity Rule, the following links and contact information is provided.

General:
Washington State Office of the Attorney General
1125 Washington Street SE
PO Box 40100
Olympia, WA 98504-0100
360.753.6200
www.atg.wa.gov

Academics:
Northwest Commission on Colleges and Universities (NWCCU)
8060 165th Avenue NE
Suite 100
Redmond, WA 98052
425.558.4224 (Voice)
425.376.0596 (Fax)
www.nwccu.org

State Student Aid:  
Washington Student Achievement Council
PO Box 43430
Olympia, WA 98504-3430
360.753.7840
www.wsac.wa.gov

Teacher Education:
Professional Educator Standards Board (PESB)
Old Capitol Building
600 Washington Street S, Room 249
PO Box 47236
Olympia, WA 98504-7236
www.pesb.wa.gov
 

The university encourages students to work through internal university processes for resolution of complaints (see links above for more information).

For information on what to do if a distance-education student who lives in California believes that the university's procedures have not adequately addressed concerns identified under the Program Integrity Rule, refer to wcet.wiche.edu/advance/state-approval-complaint.

For information on what to do if a distance-education student who lives outside the state of California believes that the university's procedures have not adequately addressed concerns identified under the Program Integrity Rule, contact the Washington Student Achievement Council (WSAC). 

The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. Visit their website for information regarding the WSAC complaint process. 

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